Customer Service Officer – Max Term Contract (6 Months, Part-Time, Monday, Thursday and Friday 8:24am - 4:30pm) – integratedliving, Carrington
Are you passionate about delivering exceptional customer service and making a meaningful difference in people’s lives? integratedliving is seeking a motivated, compassionate, and solution-focused Customer Service Officer to join our Carrington Contact Centre on a 6-month full-time contract, Monday, Thursday and Friday.
This is a fantastic opportunity to be part of a purpose-driven, not-for-profit organisation where your work directly supports clients, Support Workers, and community partners across Australia.
As a Customer Service Officer, you will be the first point of contact for clients, Support Workers, and community vendors. You’ll provide clear information, resolve enquiries, and deliver empathetic support—often to people navigating complex or challenging situations. You’ll work within a collaborative and supportive team, where quality service and compassion are at the heart of everything we do.
Key Responsibilities:
Deliver high-quality, professional customer service across multiple communication channels
Respond to enquiries and complaints with empathy, efficiency, and confidence
Accurately record client interactions and updates in internal systems
Problem-solve and think creatively to support client needs
Adapt to a fast-paced and evolving environment
Contribute positively to a supportive, inclusive team culture
Proven customer service experience with a strong people-first approach
Confident communicator with excellent attention to detail
Able to manage sensitive conversations with professionalism and care
Adaptable, resilient, and comfortable working in a dynamic environment
Motivated to contribute to a role with purpose and impact
Enjoy work-life balance with no weekend work
Supportive and collaborative leadership team
Challenging and impactful work contributing to improved aged care services
Not-for-Profit Salary Packaging – increase your take-home pay
Generous employee benefits and recognition programs
Perk Box access – 9,000+ discounts on groceries, shopping, travel, fitness & more
Professional development and career progression opportunities
Inclusive, safe, and respectful workplace culture
Free and confidential Employee Assistance Program (EAP)
integratedliving is an industry-leading provider of person-centred care, supporting clients across rural, regional, and remote communities. Our dynamic and values-driven culture is focused on helping people live well, independently, and connected to their communities—at home, where they want to be.
If you are a driven customer service professional who thrives in a fast-paced environment and enjoys making a real difference in people’s lives, we encourage you to apply.
