Are you an organised, confident and people-focused administrator who enjoys being part of a busy and supportive team?
We are a community home care company looking for an experienced Receptionist / Administrator to join our amazing team. This is a front-of-house, office-based position and an important role within our business. You will often be the first point of contact for clients, families, staff, referral partners and members of the community, so professionalism, warmth and excellent communication skills are essential.
This is not just a traditional reception role. We are looking for someone who is proactive, commercially minded and willing to help us grow our client base while supporting the day-to-day administration and compliance requirements of the organisation.
About the Role
Your responsibilities will include:
- Managing reception and being the welcoming face of the office
- Answering incoming calls and responding to general enquiries
- Providing professional customer service to clients, families, staff and external stakeholders
- General administration, data entry, filing and document management
- Managing emails, correspondence, appointments and office communications
- Assisting with client enquiries, referrals, onboarding and rostering
- Supporting the team with compliance documentation, records and audits
- Maintaining accurate client and organisational information
- Following up documentation and ensuring records remain current
- Assisting with marketing activities to attract new clients and referral opportunities
- Building relationships with local businesses, community organisations, health professionals and referral partners
- Following up prospective clients and enquiries
- Assisting with social media, promotional activities and community engagement where required
- Supporting management and the broader team with general administrative duties
About You
We are looking for someone who is:
- Friendly, professional and confident dealing with people
- Highly organised with excellent attention to detail and great computer skills
- Able to manage multiple priorities in a busy office environment
- Proactive and comfortable taking initiative
- Confident communicating over the phone, by email and face-to-face
- Comfortable promoting services and speaking with prospective clients and referral partners
- Experienced in administration and office systems
- Familiar with compliance requirements, documentation and record keeping
- Reliable, professional and able to maintain confidentiality
- A strong team player with a positive, solutions-focused attitude
- Confident using Microsoft Office and general computer systems
Experience within community care, aged care, home care, disability, NDIS, health or a similar regulated environment would be highly regarded.
Experience in marketing, client engagement or referral generation would also be an advantage.
What We Offer
- Full-time Monday to Friday hours – 8:30am to 5:00pm
- No weekend work
- Office-based position
- A supportive and welcoming team environment
- A varied role where no two days are exactly the same
- The opportunity to contribute to the growth of the organisation
- The chance to work in an industry where your work genuinely makes a difference in people's lives
We’re Looking for the Right Person
We want someone who sees what needs to be done and gets involved.
You will be the person who helps keep the office organised, makes clients feel welcome, supports the team with compliance and administration, and actively looks for opportunities to connect our services with people in the community who need them.
If you are professional, energetic, organised and enjoy working with people, we would love to hear from you. Email [email protected]
Pay: $35.00 – $38.00 per hour
Work Location: In person
