About Us
The Coffee Club Gepps Cross is part of The Coffee Club brand, a well-known café and hospitality business offering coffee, beverages, breakfast, lunch, all-day dining, takeaway and customer-focused café services. The store provides a welcoming environment for customers seeking quality food, coffee and friendly service.
We are seeking a skilled and experienced Retail Manager to join our team on a full-time permanent basis.
About the Role
The Retail Manager will be responsible for managing the day-to-day operations of The Coffee Club Gepps Cross, including customer service, stock control, staff supervision, sales performance, store presentation, purchasing, budgeting and compliance. The role will require strong leadership, organisational and customer service skills to ensure the store operates efficiently and maintains The Coffee Club’s service and quality standards.
Key Duties and Responsibilities
- Determine product mix, stock levels and service standards for café food, beverages, coffee products, takeaway items and related retail offerings;
- Manage purchasing, ordering and stock control for food, beverages, coffee supplies, packaging and other store requirements;
- Assist with setting prices, promotions and local marketing initiatives to support sales and customer engagement;
- Promote and advertise the store’s goods and services, including dine-in, takeaway, coffee, menu items and seasonal promotions;
- Sell goods and services to customers and provide advice about menu items, products, specials and customer orders;
- Maintain accurate records of stock levels, sales, purchases, wastage, supplier invoices and financial transactions;
- Undertake budgeting, cost control and financial monitoring for the store;
- Control the selection, rostering, training, supervision and performance of staff;
- Supervise daily store operations, including customer service, food and beverage service, POS/cash handling, opening and closing procedures;
- Monitor store presentation, cleanliness, product quality and customer service standards;
- Handle customer enquiries, feedback and complaints professionally and efficiently;
- Ensure compliance with occupational health and safety regulations, food safety standards, hygiene procedures and company policies.
Skills and Experience Required
- To be considered for this role, applicants must have:
- Diploma of Hospitality Management or equivalent qualification;
- Minimum 1 year of relevant work experience in a Retail Manager capacity or similar café, restaurant, hospitality or retail management role;
- Experience managing daily café, food service or retail store operations;
- Strong knowledge of customer service, staff supervision, stock control, ordering and sales procedures;
- Ability to manage budgets, monitor costs, reduce wastage and maintain financial records;
- Experience training, supervising and coordinating staff in a fast-paced customer service environment;
- Knowledge of food safety, hygiene, workplace health and safety and compliance requirements;
- Strong communication, leadership, problem-solving and organisational skills;
- Ability to work independently and as part of a team;
- Commitment to maintaining high standards of service, product quality and store presentation.
Salary
$80,000 per year plus 12% superannuation.
Pay: $80,000.00 per year
Work Location: In person
Pay: $80,000.00 per year
Benefits:
Work Location: In person
