CUSTOMER SERVICE & REPAIR CONSULTANT – HOME SERVICES
Join our RAC Home Services Team, located in West Perth, as our newest security member service & repair consultant. With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands.
RAC Home Services is one of the largest home security providers in Perth, offering expert advice and tailored solutions, from full Alarm and CCTV installations, technical support, servicing and repairs.
See yourself in our team
You bring motivation, empathy, and resilience to every interaction, with the confidence to deliver solution-focused outcomes for our members. You’re an exceptional listener, communicate with clarity and purpose, and thrive in a fast-paced, high-intensity environment where exceeding expectations is the standard.
In this role, you will:
Manage inbound and outbound calls, responding to member web enquiries, triaging alarm and CCTV issues, and coordinating Security Technicians to attend members’ homes.
Deliver exceptional member experiences by demonstrating professionalism, empathy, and a member-first mindset within our member experience framework.
Maintain accurate records, ensuring all enquiries, interactions, product orders, and financial information are captured correctly and efficiently.
Support our Sales and Operations teams, contributing to a collaborative and high-performing environment.
Uphold company standards and processes while continuously looking for ways to improve the member experience.
What will help you succeed
A genuine passion for customer service with a strong focus on creating outstanding experiences for our members.
The ability to work in a face paced busy environment, contributing to a collaborative team culture.
Outstanding communication skills with the ability to ask the right questions to provide solutions for our members.
Full Australian working rights
What we can offer you?
A career at RAC is more than just a job. We’re passionate about or people and committed to creating an environment that supports growth, diversity and wellbeing.
A competitive base salary, plus super (ability to purchase additional leave)
Full supported training to set you up for success from day one
Access to exclusive RAC member benefits
An established Diversity & Inclusion strategy
A vibrate Social Club - with over 900 members!
Why RAC?
When you join RAC, you become part of one of WA's most trusted organisations, committed to serving our members and giving back to the community.
If you're passionate about making a real difference for our members and the WA community, we'd love to hear from you
If you're ready to take your career to the next level and contribute to enhancing security across our community, RAC welcomes your application. To apply, please submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for the Customer Service Officer role but !
If you want to know more, please contact Lorretta Jackson, Talent Acquisition Partner (Motoring and Home Services) Email [email protected] or via (08) 9436 4356.
