Location: Newstead Office – 5 Days On-Site
Opportunity: Permanent full-time
Reports to: Care Finance Systems Manager
As a Revenue & Receivables Officer within our Care Finance team, you’ll bring hands-on experience to our end-to-end government claiming, billing and accounts receivable function within a highly rewarding and growing home care industry. You’ll take ownership of revenue processes - including Support at Home claims and funding interactions with Services Australia, invoicing, collections, and reporting - helping to ensure revenue integrity, cash flow, and regulatory compliance. We’re ideally looking for someone who already understands the mechanics of Support at Home claiming, and is ready to bring that knowledge straight into the role.
Your Impact:
- Own the end-to-end billing and accounts receivable function for Aveo’s Home Care business, ensuring invoices are accurate, timely and fully compliant with care legislation
- Prepare, submit and reconcile claims to Services Australia, ensuring every hour of care and approved expense is correctly captured and recovered
- Identify and reduce revenue leakage by improving billing accuracy, strengthening controls and enhancing the speed of the revenue cycle
- Monitor aged debtors and support recovery processes, balancing cash flow outcomes with a respectful, consumer-first approach
- Ensure accurate allocation of payments across individualised participant budgets
- Process refunds and exits, ensuring unspent funds and credit balances are returned to consumers accurately and in line with requirements
- Deliver clear, timely reporting and participant budget balances to stakeholders
- Work collaboratively with Care teams - resolving issues, improving data quality and communicating financial matters clearly for non-finance audiences
What you’ll bring:
- Proven experience (2+ years) in a billing, accounts receivable or revenue processing role ideally within aged care, home care, health or a similarly regulated industry
- Working knowledge of Support at Home claiming is highly desirable, along with direct experience interacting with Services Australia or similar funding agencies
- Solid understanding of care legislation, fee structures and compliance-driven billing environments, and confidence applying that knowledge with minimal guidance
- Advanced Excel skills (pivot tables, lookups, data validation, etc.)
- High level of numeracy with strong analytical and problem-solving skills
- Ability to manage competing priorities and meet tight reporting deadlines
- Strong communication skills, with the confidence to build relationships across teams and explain financial matters clearly to non-finance colleagues
Why Aveo?
- Work within a stable Home Care business where your contribution directly supports better outcomes for consumers
- Open plan Newstead Office, close to Bowen Hills train station, with regular social events
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Health and well-being benefits including paid leave days, health insurance, retail and leisure discounts, plus annual flu vaccinations and skin checks
- Ongoing career development opportunities within a growing, purpose-driven industry
Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.
