About the role:
As a Manager of Development and Improvement, you will lead a program to strengthen payroll capability and deliver high-quality, consistent services across Payroll Transactional Services (PTS). The role provides strategic leadership in training, quality assurance, risk management, audit, change, and communication, ensuring effective implementation of continuous improvement and operational frameworks.
You will oversee the payroll knowledgebase, including content management systems and ensuring they meet accessibility and usability standards and drive improvements that enhance workforce capability, operational compliance, and service delivery, responding proactively to legislative, industrial, and evolving business requirements.
Your key responsibilities include:
Lead and manage a high-performing team delivering business change, training, communication, quality assurance, and compliance, ensuring performance meets agreed objectives and service standards.
Monitor, analyse, and improve service delivery performance, using data-driven insights to address risks, inefficiencies, and emerging issues while driving outcomes aligned to the Operational Plan.
Establish and maintain governance frameworks across training, quality assurance, risk management, audit, and change, ensuring consistent, controlled, and compliant payroll operations.
Manage and oversee projects and change initiatives, ensuring effective planning, resource management, and proactive risk and issue management in a complex environment.
Build workforce capability and embed contemporary learning approaches, fostering continuous improvement and innovation to deliver high-quality, compliant, and client-focused payroll services.
Role fit:
The ideal candidate brings a strong record of leading high-performing teams, setting clear direction, and managing competing priorities to deliver compliant, high-quality services. You excel in data-driven operational oversight, using insights to identify risks, optimise performance, and drive continuous improvement. With proven capability in governance and control frameworks - including quality assurance, training, risk, audit, and change processes - you ensure consistent and compliant operations. You also demonstrate strong experience in project and change delivery, effectively managing resources, aligning stakeholders, and proactively addressing risks and issues. A commitment to building workforce capability and fostering a culture of learning and innovation is essential, along with highly developed stakeholder engagement skills that enable them to influence decisions, provide authoritative advice, and build collaborative relationships across complex environments.
Why work for us:
Competitive salaries
Flexible work options
Employee wellbeing programs
Career development opportunities
Ready to apply?
Please see attached role description for application requirements.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
