Company Description
“Hospitality is a work of Heart” at Novotel Melbourne South Wharf, part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
As a Food and Beverage Team Leader at Novotel Melbourne South Wharf, you will play a key role in delivering exceptional dining experiences for our guests. We are seeking a confident and motivated individual who can lead our team during breakfast, lunch or evening shifts, ensuring all of our food and beverage services operate smoothly and efficiently.
Key Responsibilities:
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Supervise and delegate duties to ensure smooth daily operations in our outlets
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Oversee the set-up, service, and breakdown of dining and bar areas, ensuring a welcoming atmosphere for guests
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Communicate feedback and key information to the Food & Beverage leadership team
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Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
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Lead by example and conduct team training to align with Novotel brand and service standards
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Monitor rosters and staffing schedules to meet operational requirements
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Ensure the proper handling and settlement of customer accounts using our POS system.
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Liaise with the kitchen team to ensure the highest standard of food quality and visual appeal
Qualifications
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A service-focused personality with a genuine interest in food and beverage
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Demonstrated experience in leading a team successfully
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Strong interpersonal and problem-solving skills, with the ability to lead by example
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Confidence running shifts independently, and monitoring team member performance
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Experience in espresso coffee making and bartending will be highly regarded
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Knowledge of health and safety regulations and food handling best practices
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A current Responsible Service of Alcohol Certificate (or willingness to obtain one)
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Flexibility to work mornings, evenings, weekdays, weekends, and public holidays - please include your availability in your application
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You must have working rights in Australia to be considered for this role
Additional Information
Benefits and Perks
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor - Careers - Our Philosophy
