About the Role
We're looking for an experienced and motivated Assistant Site Manager to support the Site Manager in leading a high-performing employment services team.
In this role, you'll help coach and develop staff, monitor site performance, support day to day operations and ensure our customers receive high quality, professional service. You'll also manage a small caseload while working closely with the Site Manager to achieve strong outcomes for both our team and our job seekers.
Your responsibilities will include:
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Coaching and supporting team members to achieve performance and compliance goals.
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Leading the team with a strong focus on outstanding customer service.
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Assisting with staff training and development.
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Monitoring site performance and identifying opportunities for improvement.
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Supporting the implementation of operational and organisational changes.
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Managing a caseload of customers.
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Ensuring reports and administration are completed accurately and on time.
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Promoting a positive, safe and collaborative team culture.
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Supporting compliance with Workskil Australia's policies, procedures and safety standards.
About You
You are a positive and supportive leader who enjoys helping others succeed. You have experience in employment services and are confident balancing customer service, team support and operational responsibilities.
To be successful, you will have:
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A Certificate IV in Community Services, Employment Services or Career Development, or equivalent industry experience.
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Strong communication and relationship-building skills.
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Good organisational and time management skills.
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Confidence using multiple computer systems and learning new technology.
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The ability to coach, motivate and support others.
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A commitment to providing excellent customer service and achieving positive outcomes.
About Us
Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.
We work hard every day to:
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Work with our Customers to secure great long-term job opportunities.
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Meet the labour needs of business and industry through quality recruitment services at no cost.
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Assist businesses with diversifying their workforce.
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Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
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Deliver work experience projects to the community.
Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.
Remuneration
A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.
About your Application
For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered.
If you progress in your application for this role Workskil Australia will undertake screening, including medical assessments and police checks to ensure that you can carry out the inherent requirements of this role and that reasonable accommodations can be made. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.
