Veridapt is a global leader in energy monitoring and asset optimisation solutions. We support customers worldwide through innovative technology, strong engineering capability, and a commitment to continuous improvement and customer excellence.
Our solutions are deployed across tier 1 mining, rail, transport and industrial sectors globally — helping customers optimise assets, improve safety and drive operational efficiency.
We are seeking a technically diverse, proactive and customer-centric Support Engineer to join our Customer Success team in Chatswood. This role requires someone with a strong technical background who has a customer centric approach to their work to ensure our customers achieve maximum value from our solutions.
This role sits at the intersection of hardware, software and cloud systems. You’ll work closely with customers, partners, field teams and internal stakeholders to diagnose, troubleshoot and resolve technical issues — ensuring our system delivers maximum value for our customers.
If you enjoy problem solving and becoming the go to technical expert for a wide variety of global tier 1 customers and challenges — this is the role for you.
Advanced troubleshooting of software, hardware, instrumentation and system-level solutions
Calibration and configuration of field instrumentation
Supporting on-site technicians and technical partners
Performing firmware upgrades and patching (Veridapt & third-party hardware)
Deploying and upgrading Veridapt applications
Troubleshooting cloud connectivity, data sync and networking issues
Managing customer concerns and resolving technical support issues
Managing escalations and critical issues
Supporting staged rollouts, rollback validation and regression testing
Applying structured change management processes
Identifying and logging product improvement ideas
Supporting the product team with testing and proof of concepts
Identifying customer growth or upsell opportunities
Creating technical documentation, processes & guides
Delivering training to end users and technical partners
Contributing to our internal knowledge base
Analysing data and performing root cause analysis
You have diverse technical knowledge, commercially aware and take a customer centric approach to all of your work.
We’d love to see:
Degree in Systems, Electrical, Electronic or Mechatronic Engineering
or Cert IV+ in IT, Computer Science, Networking or equivalent
Experience in customer-facing or field-based roles (highly regarded)
Strong troubleshooting mindset and attention to detail
Clear communication skills (written and verbal)
Experience with process control & instrumentation (flow meters, tank level gauges, RTDs etc.)
Strong networking fundamentals
Exposure to Linux and scripting
Exposure to mining, rail or other heavy industries (desirable)
Experience using ticketing systems and tools
Fresh graduates with relevant technical exposure are encouraged to apply.
Our benefits for employees include:
Hybrid working with laptop supplied
$299 annual wellbeing allowance
2 additional days of leave – VERI GOOD Days to support charity work or your own wellbeing / mental health
Additional 2–4 weeks of paid parental leave on top of legislated parental leave
Free professional Employee Assistance Program for mental health support
$3,000 employee referral bonus
Inclusive Fun Club organising regular activities and events
Virtual and in-office training and development opportunities
If you’re ready to take ownership, solve complex technical challenges and support cutting-edge energy monitoring systems — we’d love to hear from you.
Apply now.
