Role Title: Senior Coordinator Operations
Clerk Grade: 9/10
Employment Type: Ongoing
Location: Gosford, Parramatta or Sydney CBD with 2-3 days in-office per week.
About us
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction, contract cleaning and – as of this year – community services industries. Within LSC, the Service Delivery and Operations group provides frontline services to help employers and workers register for the schemes, report and track eligible work, and claim entitlements.
You can find more on LSC at www.longservice.nsw.gov.au
About the role
This newly created role, which reports straight to the director, will build and lead a new, small but critical operational excellence team to provide capability and support across the directorate’s 100-person customer service delivery functions.
Your responsibilities:
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Lead the high performance of a small team with expertise in operational excellence, capability development, continuous improvement and quality assurance
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Design, coordinate and deliver priority initiatives to deliver on the business plan
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Develop and review insights and reporting to drive improved operations across functions
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Provide executive-appropriate advice and communications on issues and opportunities
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Collaborate with peers and adjacent functions across LSC, breaking down silos
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Lead operational and workforce planning for an evolving landscape
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Help drive a customer-focused culture, services and capability
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Stay abreast of good practice and develop relevant networks
To be successful in this role you will demonstrate:
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Experience in driving rapid improvement in functional maturity
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Clear thinking, initiative, problem-solving and accountability
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Excellent communication, relationship-building and senior influencing skills
Does this sound like you?
If this role sounds like you, you can apply by clicking the button ‘Apply Now’ - it’s a simple online process.
If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply we’d love to hear from you.
Closing Date: Tuesday, 16th June 2026 at 9:59am
For enquiries relating to this recruitment please contact Lauren Alcorn via
[email protected]
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Lauren Alcorn via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 16th June 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected] or 02 9494 8351.
For more information, please visit
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