Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital experiences that help people feel more connected.
We’re searching for positive, customer focused Retail Service Consultant to join our Merrylands team in a Full-Time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we’d love to have you on board.
At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships, with our customers and with each other.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
Problem Solving Pro: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities to help with calm, practical solutions.
Embrace what matters most with a paid Connected Day each year to focus on culture, family, health, community, or whatever’s important to you.
Build meaningful connections through people-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
We encourage you to apply, even if this is something new to you! None of us fits every requirement, and we all learn, grow and develop together. This could be the excellent next step in your retail or customer service journey.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
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