Turn Great Service into Member Loyalty; Create Experiences That Keep People Moving
The Opportunity
At Zap Fitness, fitness is about discovery - helping people find their path, push their limits and build habits that last.
As a Membership Services Representative, you’ll be the face of that experience in your club.
You’ll create a welcoming, high-quality experience for every member interaction, building strong relationships, supporting members with their enquiries, and helping them stay motivated on their fitness journey. Your ability to connect with people will play a key role in helping members start their fitness journey with Zap, feel confident, supported, and excited to keep showing up.
This role blends sales, service and operational support, requiring someone who thrives in a fast-moving environment and takes pride in delivering premium service at every touchpoint.
Because when members feel welcomed, supported and valued, showing up for their fitness goals becomes the easiest decision they make all day.
The right candidate will have:
What we can offer you
About Zap Fitness
Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed!
Zap Fitness 24/7 is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
Apply Now!
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At Zap Fitness we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
