The Platform Manager is responsible for the leadership, governance, capability development and operational management of the ServiceNow and Salesforce platform teams. This role ensures the effective delivery, stability, security, and continuous improvement of both platforms by providing strong people leadership, establishing and maintaining platform standards and development frameworks, and overseeing release and deployment management processes.
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
The Information Management and Technology Division guides the department's digital capability and is leading digital transformation for Victorian government schools. The division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students.
IMTD provides innovation and leadership in the transformation and management of the department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.
As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer centric approach.
About the Role
The Platform Manager is responsible for the leadership, governance, capability development and operational management of the ServiceNow and Salesforce platform teams. This role ensures the effective delivery, stability, security, and continuous improvement of both platforms by providing strong people leadership, establishing and maintaining platform standards and development frameworks, and overseeing release and deployment management processes.
The Platform Manager drives consistent engineering practices, including coding standards, quality assurance, and platform governance, while enabling teams to deliver scalable, reliable, and business-aligned solutions. Through effective stakeholder engagement and team development, the role ensures platform capabilities support organisational objectives and long-term technology strategy
In this fast-paced role you be part of a passionate and progressive team and have the opportunity to realise change through digital enablement for Victorian schools, students and families.
Attributes
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Working collaboratively
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Flexibility and adaptability
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Innovation and Continuous Improvement
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Systems thinking
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Critical thinking and problem solving
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Product design and delivery
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Communication with impact
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Influence and Persuasion
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Delivery leadership
Desirable Qualifications and Experience
Mandatory
Demonstrated experience leading technical or platform teams in a medium to large enterprise environment.
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Experience managing enterprise platforms such as ServiceNow, Salesforce, or comparable SaaS platforms.
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Experience establishing and maintaining platform governance frameworks, development standards, coding standards, and quality assurance practices.
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Proven experience leading, mentoring, and developing multidisciplinary technical teams.
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Experience managing team performance, workforce planning, recruitment, and capability development.
Desirable
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Demonstrated experience leading a high-velocity DevOps practice, including CI/CD pipeline management, release governance, and fostering a culture of automation, continuous improvement, and engineering excellence.
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ServiceNow certifications (e.g., Certified System Administrator, Certified Implem entation Specialist, or equivalent).
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Salesforce certifications (e.g., Administrator, Platform App Builder, Platform Developer, or equivalent).
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Agile, Scrum, SAFe, PRINCE2, PMP, or equivalent delivery/project management certification.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact
Amie Bracken, Platform Delivery Manager via
[email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 06 July 2026
