Who we are:
In Venchi, our mission is to bring the flavour of the Italian Allegria to the world. We create everyday unforgettable moments of sharing and celebration.
Over the last 140 years we have travelled the Globe and now offer over 160 stores in more than 70 countries and have 1000+ Employees worldwide.
We are currently seeking a Full-Time Supervisor to join our team at The Galeries, Sydney. Reporting to and working closely with the Store Manager, you will play a key role in ensuring the smooth and efficient operation of the store while delivering an exceptional customer experience.
About the Role
- Supporting the day-to-day operations of the store, including team management, customer service and store maintenance.
- Providing leadership and guidance to team members, ensuring compliance with company policies and procedures.
- Monitoring store equipment and coordinating maintenance requirements when needed.
- Maintaining appropriate stock levels to support sales performance.
- Ensuring the store is visually merchandised in accordance with Venchi brand standards and guidelines.
- Managing customer enquiries, complaints and feedback in a professional and timely manner.
- Supporting recruitment, onboarding and staff development in partnership with HR to drive team performance and customer satisfaction.
- Implementing business initiatives and operational requests from senior management.
- Ensuring compliance with workplace health and safety requirements while maintaining a clean, organised and welcoming store environment.
- Fostering a positive team culture that encourages collaboration, communication and employee engagement.
- Working closely with the Store Manager to review sales performance, discounts, sell-through rates and category performance.
- Undertaking any other duties as required by the Store Manager or senior leadership team.
About you:
To be successful in this role, you will have:
- A minimum of 2 years' experience in retail, hospitality or food and beverage environments.
- Previous supervisory, senior sales or team leadership experience with the ability to motivate and develop a team.
- A positive, energetic and customer-focused attitude.
- A genuine passion for premium food, confectionery and delivering exceptional customer experiences.
- A commitment to learning, development and fostering a positive team culture.
- Strong communication and interpersonal skills.
- Excellent organisational and problem-solving abilities.
What's on offer:
- Commission and incentive opportunities.
- Staff discounts.
- Comprehensive training and development.
- Career progression opportunities within a growing global brand.
- The opportunity to be part of an iconic Italian company with a rich heritage and strong international presence.
If you are passionate about customer service, leadership and premium retail experiences, we'd love to hear from you.
Pay: $64,000.00 – $66,000.00 per year
Benefits:
- Employee discount
- Referral program
Work Location: In person
