Job description
Agency Department of Health Work unit Oral Health Services
Job title Client Service Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $68,776 - $73,898 Location Darwin
Position number 10706 RTF 350688 Closing 05/07/2026
Contact officer Penny McDougall on 08 8922 7683 or [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=350688
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
To provide high quality reception and administrative services to clients and staff of the Darwin (DDC) and Palmerston Dental
Clinics (PDC).
Key duties and responsibilities
1. Provide high level reception services to new and existing clients, including patient eligibility confirmation, registration,
appointment scheduling, rescheduling and confirmation.
2. Utilise electronic triage and patient record systems to determine client priority and maintain accurate confidential client
records.
3. Assist with maintenance and auditing of client records, waiting lists and recall lists.
4. Liaise with clients, external health services, interpreter services and other stakeholders.
5. Provide appropriate front-line management of client concerns, complaints and escalate as appropriate.
6. Complete submission of Medicare claims ensuring compliance accuracy as per Medicare Australia and reconcile revenue
received on behalf of Oral Health Service.
7. Undertake all general office administration duties including minute taking, filing and preparation of correspondence.
8. Actively participate in quality improvement activities and staff development programs.
Selection criteria
Essential
1. Experienced in reception duties, client scheduling, administrative procedures and responsibilities.
2. Demonstrated competency and accuracy with Information Technology applications used for client management.
3. Demonstrated organisation skills including attention to detail and ability to manage competing demands.
4. Well-developed written and verbal communication and inter-personal skills.
5. Experience in identifying compliance requirement relating to organisational legislation, policies and procedures, such as
Medicare Australia and Oral Health billable revenue streams.
6. Demonstrated ability in records and systems maintenance for the effective delivery of client services.
7. An understanding of, and commitment to, ongoing service improvement including quality improvement, occupational
health and safety and professional development.
8. An ability to interact effectively with people from diverse cultures.
Desirable:
1. Experience with use of an electronic client management system such as Titanium.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements.
