About the Company
At Fitchies, we are passionate about serving fresh, high-quality, and sustainable seafood, with a strong focus on customer experience and service excellence. Our menu features a wide range of offerings, including seafood, protein bowls, salads, take-home meals, and classic favourites, all responsibly sourced from trusted producers.
We are seeking a motivated and reliable Store Manager who shares our commitment to great food, sustainability, and outstanding customer service in a fast-paced environment. If you are passionate about hospitality and leading a high-performing team, we would love to hear from you.
Key Duties and Responsibilities include:
1. Sales & Revenue Management
- Lead the store/restaurant to consistently achieve or exceed weekly, monthly, and annual sales targets.
- Analyse revenue-impacting issues and implement targeted strategies, including marketing initiatives, cross-selling, and promotions, to increase profitability.
- Monitor local marketplace activity and competitor offerings, communicating insights to senior management and owners.
- Manage all customer contact points, including in-store, 3PL deliveries, delivery apps, and customer reviews, ensuring a “customer-first” approach.
2. Customer Service & Experience
- Champion company customer service standards and customer experience benchmarks.
- Resolve enquiries and complaints professionally and in a timely manner, ensuring every interaction supports the brand’s reputation.
- Provide feedback and coaching to improve performance at individual and team levels.
- Implement training programs tailored to each team member’s role to maintain exceptional service standards.
3. People Management & Leadership
- Lead, coach, and motivate a high-performing team in a fast-paced environment.
- Conduct formal 1-on-1s, set goals, and monitor performance to support development and succession planning.
- Recruit, retain, and develop talent, creating pathways for promotions and future leadership.
- Develop SOPs, training content, and ensure clear communication of business goals, targets, and KPIs.
- Counsel and discipline staff when performance expectations are not met.
4. Operational Excellence
- Oversee daily store operations including inventory, purchasing, stock rotation, and adherence to FIFO principles to minimise waste and maximise margins.
- Manage controllable expenses including wages, margins, product quality, shelf life, waste, and discounting control.
- Ensure visual merchandising aligns with company policy and maintains a customer-focused presentation.
- Maintain industry-best store cleanliness standards, adhering to all operational checklists.
- Ensure compliance with WHS, food safety, liquor licensing, and organisational policies.
5. Administration & Reporting
- Oversee bookkeeping, banking, cash handling, and financial records with zero discrepancies.
- Manage incident and hazard logs, perform monthly OHS and food safety audits, and ensure legislation compliance.
- Maintain accurate stock and financial records, budgets, and KPI reporting to senior management and board-level stakeholders.
- Handle ad hoc tasks as required, supporting operational efficiency and business objectives.
About You
You will be passionate and authentic, keen to work within a fast moving and fun environment.
In return, you will work with a passionate and driven leadership team that has a lot of fun along the way!
You will be rewarded with a competitive salary package and the opportunity to join a company that offers excellent career opportunities. Your career path is only determined by your ability, attitude & results. We partner with people with the aim to grow mutually together.
Requirement
· Minimum of 1 years’ experience working in a busy retail or hospitality environment.
· Strong understanding of clientele and delivering high-quality customer service standards.
· Proven ability to lead, coach, and motivate teams in a fast-paced setting.
· Excellent communication, organisational, and interpersonal skills.
· Solid commercial awareness, with experience managing sales performance and KPIs.
· Passion for delivering outstanding service, maintaining product quality, and upholding operational cleanliness.
· Flexible availability, including weekends and peak/event periods.
What's in it for you?
· Great Pay $80k - $90k base plus Super + Bonuses
· Work Life Balance, Great hours, we get that you have a life outside of work
· Opportunity to grow, create your own future. We want innovative and passionate people.
Next Steps
Please apply with your resume and cover letter to [email protected], including a sentence about your favourite or most unusual meal.Please note that only shortlisted candidates will be contacted, and all applications will be handled with the utmost confidentiality.
Pay: $78,000.00 – $90,000.00 per year
Work Location: In person
