If you enjoy real conversations, helping people find solutions, and being part of a team that keeps things moving, this could be the role you have been looking for. Peter Warren Automotive is offering a full-time opportunity for a Customer Service Consultant to join the Business Development Centre in Warwick Farm.
About the role
This role puts you at the centre of the customer experience, connecting people with the right services and support at every stage of their journey with Peter Warren Automotive.
Day to day, you will be involved in:
- Managing inbound and outbound customer calls to book service appointments, giving you direct influence over the customer experience from the very first contact
- Following up with customers after their vehicle service to check satisfaction and build genuine, lasting relationships
- Working with the service and sales teams to coordinate bookings and ensure customers are kept informed throughout their visit
- Identifying opportunities to offer additional services that genuinely benefit the customer, developing your product knowledge along the way
- Maintaining accurate records in the dealership management system, building skills in a leading automotive platform
- Contributing to a team that collectively shapes how thousands of customers feel about their experience with one of Australia's largest dealer groups
About you
You bring a natural ease with people, a tidy approach to your work, and a genuine interest in delivering a great experience every time.
More about you:
- Previous experience in a customer service, call centre, or client-facing role gives you a strong foundation to step into this position confidently
- Clear, friendly communication over the phone is something that comes naturally to you
- Organised and attentive to detail, you follow through on what you commit to
- Comfortable learning new systems and processes, with solid computer literacy
- A team-focused approach, knowing that the best results come from working well with others
The benefits
Peter Warren Automotive offers a stable, supportive environment where your contribution is recognised and your development is encouraged.
Benefits include:
- A permanent full-time role with the security of a well-established, growing organisation
- A conveniently located Warwick Farm workplace with easy access to transport
- Ongoing training to sharpen your customer service and automotive product knowledge
- Access to employee discounts across the Peter Warren Automotive group
- A collaborative team culture where your work directly shapes the customer experience
If you think this role is right for you, apply today and don't miss out on a great opportunity!
Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria.
We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.
We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
