The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers.
Greeting members and confirming vehicle information, including make, model and type of service or repair required
Providing estimates for repair and maintenance services, explaining the work to be performed and recommending additional work where appropriate
Coordinating with technicians to ensure timely completion of repairs and maintenance
Providing regular updates to members on the status of their vehicle
Handling member concerns and complaints in a professional and timely manner
Preparing and completing repair orders
Supporting the achievement of team sales targets and conversion rates
Understanding revenue and profit targets
Providing site and mobile service administrative support, including:
data entry and maintaining records
invoicing and receipting payments
part returns and correct allocation of part numbers on repair orders
What are we looking for?
This role suits a motivated, customer-focused and solution-oriented individual with:
Outstanding customer relationship management skills, including problem solving and conflict resolution
Technical knowledge of automotive repairs and servicing (desirable)
Sound administrative and clerical skills
Strong verbal and written communication skills
Effective teamwork skills and the ability to build positive workplace relationships
Flexibility to travel and work between centres
If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner, on 08 9436 356 or [email protected].
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included. We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.
