Join Our Team – Reservation's / customer service agent
Do you love the water, meeting new people, and being part of a fun, high-energy team?
Do you want to work in a workplace that encourages you to want to progress in your roles and learn new skills?
We deliver unforgettable, adrenaline-filled water sports experiences right here on the Gold Coast, and we’re looking for our next team member to join us!
This role is perfect for someone who enjoys working with people and wants to be part of an industry built on fun and adventure.
About the Role
You’ll be the first point of contact for our guests, making sure they feel welcome and ready for their experience.
Key duties include:
- Greeting and checking in guests
- Processing and confirming online bookings & managing availability
- Handling phone and email enquiries
- Selling photo and video packages
- Opening and closing the office (once trained)
- Keeping the office space clean and presentable
- Guiding safety briefings
- Assisting management with media programs
- Working with world-wide third parties and agents such as Get your guide, Adrenaline, Klook etc
What We’re Looking For
The ideal candidate will bring energy, professionalism, enthusiasm and a love for bringing new experiences to people.
Essential skills & qualities:
- Excellent communication skills (in-person, phone & email)
- Friendly, approachable and positive attitude
- Trustworthy, reliable and punctual
- Confident working independently and in a team
- Ability to work in a fast paced environment when necessary
- Local resident (Gold Coast or nearby)
- Australian citizen
Highly regarded (but not essential):
- Experience with boats (commercial or recreational)
- Parasailing, water sports or tourism experience
- Previous reservation experience (Hotels, tour desks etc)
- Strong numeracy skills
- Current driver’s licence
Availability
We are busiest during weekends, school holidays and Christmas, so availability during these periods is essential. Weekday shifts will also be available.
What We Offer
- Averagely 20+ hours per week, with extra shifts available during peak times i.e school holidays/public holidays etc
- Opportunities for increased hours and potential progression to part-time contracts for the right candidate
- A supportive, fun team environment in one of the Gold Coast’s most exciting industries
- Opportunities for work travel.
- Job growth into marketing or management roles.
- Opportunities to learn deck work!
If you’re reliable, enthusiastic, and love making people smile, we’d love to hear from you!
Please send your resume and CV via email [email protected], or apply through indeed.
Pay: From $25.00 per hour
Benefits:
Work Location: In person
