Pay: $74,000 per year + superannuation
NDIS Support Coordinator / Employment Coach – Full-Time
Centre of Hope is seeking an experienced, reliable and genuinely caring NDIS Support Coordinator / Employment Coach to join our team on a full-time basis.
This position is suited to someone who already has experience working within the NDIS sector, is confident supporting participants with complex needs and mental health conditions, and is comfortable managing a busy caseload while meeting organisational KPIs and deadlines.
This is a work-from-home position; however, it is not a fully remote role. The successful applicant must be willing and able to travel to different areas across Sydney to visit participants, attend meetings and appointments as required.
Position Details
- Full-time position – Monday to Friday
- Working hours: 9:00 am to 5:00 pm
- Salary: $74,000 per year + superannuation
- Work from home
- Regular travel across different areas of Sydney is required
- Travel reimbursement provided for approved work-related travel
- Laptop and work phone provided
- Training and handover provided
- Ongoing supervision and support from the Support Coordination Team Leader
- Long-term employment opportunity for the right person
About the Role
As an NDIS Support Coordinator / Employment Coach, you will support NDIS participants to understand and effectively use their NDIS plans, connect with appropriate services and work towards their individual goals.
You will manage your own participant caseload and will be expected to maintain regular communication, complete required follow-ups, maintain accurate documentation and meet organisational KPIs.
You will also support participants with employment-related goals, including developing confidence and work readiness, exploring employment opportunities, identifying suitable training and connecting participants with employment services and pathways.
Many of our participants have complex disabilities, psychosocial disabilities, mental health conditions, behavioural support needs or complex personal and service environments. Previous experience working with participants with mental health support needs is essential.
This is a busy position and applicants must be comfortable working under pressure, prioritising competing tasks and managing multiple participants at the same time.
Key Responsibilities
- Provide Support Coordination in accordance with participants’ NDIS plans, goals and funded supports
- Manage an allocated participant caseload effectively
- Meet organisational KPIs, participant contact requirements and documentation deadlines
- Maintain regular communication and follow-up with participants and their support networks
- Support participants to understand their NDIS plans and available funding
- Connect participants with suitable disability, community and allied health services
- Assist participants with employment goals, work readiness and employment pathways
- Support participants with complex disabilities and psychosocial or mental health support needs
- Communicate professionally with participants, families, guardians, nominees and service providers
- Coordinate with occupational therapists, behaviour support practitioners, psychologists, physiotherapists, speech pathologists and other allied health professionals
- Attend participant home visits, appointments, case conferences and provider meetings when required
- Travel to different locations across Sydney according to participant needs and your weekly schedule
- Maintain accurate case notes, participant records and documentation
- Prepare professional emails, reports, referrals and NDIS-related documentation
- Monitor participant supports and identify service gaps
- Identify, document and escalate risks, safeguarding concerns or changes in participant circumstances
- Manage competing priorities and urgent participant matters professionally
- Work closely with and report to the Support Coordination Team Leader
- Follow Centre of Hope policies, NDIS requirements, privacy requirements and professional boundaries
Mandatory Requirements
Applicants must meet the following requirements:
- Previous experience working within the NDIS sector
- Experience working with people with disability, preferably within Support Coordination, disability services or a similar NDIS role
- Experience supporting people with mental health conditions and/or psychosocial disability
- Minimum Certificate III in Disability, Community Services, Mental Health or another relevant community services qualification
- Ability to independently manage a participant caseload
- Ability to work under pressure and manage competing priorities
- Ability and willingness to work towards and meet organisational KPIs
- Strong verbal and written communication skills
- Good computer, administration and documentation skills
- Current Australian driver licence
- Reliable own vehicle
- Willingness and ability to travel to different areas across Sydney during working hours
- Current NDIS Worker Screening Check or willingness to obtain one
- Working with Children Check where required
- Australian working rights
What We Are Looking For
We are looking for someone who:
- Has genuine care and respect for people with disability
- Understands the NDIS sector and participant-centred practice
- Is confident working with participants with complex support needs
- Has experience working with participants experiencing mental health challenges
- Can manage a busy caseload without losing track of follow-ups and deadlines
- Is comfortable working in a KPI-focused environment
- Can work effectively under pressure
- Is organised and able to prioritise urgent and important matters
- Takes responsibility for their work and follows tasks through to completion
- Can work independently from home while remaining connected and accountable to the team
- Is comfortable receiving guidance, supervision and feedback from the Team Leader
- Communicates confidently and professionally with families, guardians, providers and allied health professionals
- Maintains professional boundaries and confidentiality
- Has strong problem-solving skills
- Is reliable, dependable and committed to providing high-quality support
- Is looking for a stable, long-term position
- Has a positive attitude and willingness to continue learning
Who This Role Will Suit
This is a busy and responsible role and is best suited to someone who already understands the NDIS environment and would like to continue building their career within the disability sector.
The successful applicant must be resilient, dependable and comfortable managing a caseload, working under pressure, meeting KPIs and responding to competing participant needs.
Although you will primarily work from home, regular participant contact is an important part of the role. You must be comfortable travelling to different areas across Sydney for participant visits, meetings and appointments.
Full training, handover and ongoing Team Leader support will be provided; however, applicants are expected to already have relevant NDIS sector experience and a good understanding of professional practice within disability or community services.
If you are passionate about supporting people with disability to achieve greater independence, employment and personal goals, we would be pleased to hear from you.
How to Apply
Please submit your resume and a short cover letter outlining:
- Your previous NDIS experience
- Your experience working with people with mental health conditions or psychosocial disability
- Your experience managing a participant caseload
- Your relevant qualifications
- Why you are interested in the NDIS Support Coordinator / Employment Coach position
Experience:
- NDIS sector experience: Required
- Working with people with disability: Minimum 2 years preferred
- Mental health or psychosocial disability experience: Required
- Support Coordination experience: Highly regarded
- Caseload management experience: Required
Education:
- Certificate III in Disability, Community Services, Mental Health or relevant qualification: Required
Licence/Certification:
- Australian Driver Licence: Required
- NDIS Worker Screening Check: Required or willingness to obtain
Work Authorisation:
Willingness to travel:
- Regular travel throughout Sydney: Required
Work Location:
Work from home, with regular travel to participants and meetings across Sydney.
Pay: Up to $74,000.00 per year
Benefits:
- Travel reimbursement
- Work from home
Education:
- Certificate I - IV (Required)
Experience:
- Working with individuals with disabilities: 2 years (Required)
Work Authorisation:
Willingness to travel:
Work Location: Remote
