Department: Portfolio Asset Management
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, 2150
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Req ID: 84374
Assistant Tenant Participation Officer
Full-time ongoing role, with a talent pool to be established for future opportunities
Clerk Grade 5/6 - $99,938 - $110,271 plus superannuation and leave loading
Your role
Supporting tenant engagement, community development, and the resolution of complex tenancy matters, this role will be offered across several key districts in Sydney.
You will be part of a team responsible for managing escalated matters, including NCAT and ministerial complaints, working directly with tenants and stakeholders to investigate issues, respond to complaints, and achieve practical, sustainable outcomes to building maintenance resolutions.
What you’ll do
Working in a dynamic team, you’ll deliver tenant engagement initiatives while managing escalated matters requiring investigation and resolution.
Key responsibilities include:
Delivering community-based projects to increase resident participation and capacity
Managing escalated matters (e.g. NCAT and ministerial complaints) through investigation and resolution
Conducting site visits and inspections, working with tenants and contractors to find solutions
Responding to complaints and ensuring compliance with legislation and policy
Building partnerships to improve service access and tenancy outcomes
Supporting tenant engagement strategies and community consultations
Developing and maintaining tenant feedback and consultation mechanisms
What we’re looking for
To be successful in this position, the ideal candidate will have:
Relevant qualifications and/or 2–3 years’ experience in community services, tenant participation, compliance, or inspections
Strong conflict resolution and de-escalation skills
Experience investigating issues and managing complaints within compliance frameworks
Ability to work autonomously in the field and conduct site inspections
Strong coordination skills with contractors, tenants, and stakeholders
Current driver licence and willingness to travel for site visits
Excellent communication skills and ability to manage competing priorities
Experience working with diverse communities
Empathetic, resilient, and solutions-focused approach
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Thursday 2 July 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Isa Bektasovski to
[email protected] or 0484 609 777
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call April McCarthy
[email protected] or 0418 639 435
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
