About us
Interested in building what comes next in insurance? At Blue Zebra we’re building an underwriting agency built on a foundation others can’t replicate: deep specialist judgement working in seamless concert with modern platform capability. We deliver smarter solutions, broader cover and greater value for individuals, families, businesses and farms across Australia.
We’re also building a workplace shaped by the same principles – clarity, confidence and connection. Our people are trusted to take ownership, apply sound judgement and work together to solve complex problems, creating better outcomes for brokers and partners. With an ambitious and collaborative culture, Blue Zebra is a place where you can make an impact, grow your career and help shape what we’re building together.
About the role
As a Junior Underwriter, you’ll play an important role in supporting our underwriting team while building your technical expertise across Commercial and Personal Lines products. Working closely with brokers, customers and internal stakeholders, you’ll provide responsive service, assist with underwriting decisions within delegated authority, and help deliver positive outcomes that balance customer needs with sound risk management.
This is an excellent opportunity for someone looking to build a long-term career in underwriting. You’ll receive hands-on experience, coaching and development while gaining exposure to a broad range of insurance products, underwriting processes and broker relationships.
Key duties include:
- Responding to broker and customer enquiries via phone, email and live chat, delivering exceptional service and meeting agreed service standards.
- Assessing underwriting referrals within delegated authority and in line with underwriting guidelines.
- Assisting with new business, renewals, endorsements, cancellations and policy amendments.
- Escalating risks and referrals that fall outside delegated authority to senior underwriting team members.
- Maintaining accurate records and case notes across business systems.
- Building strong relationships with brokers, customers and internal stakeholders.
- Supporting service, quality and portfolio growth objectives across the underwriting team.
- Developing technical underwriting knowledge through training, coaching and on-the-job learning.
- Ensuring all activities comply with underwriting guidelines, regulatory requirements and company policies.
- Assisting with operational activities, process improvements and team initiatives as required.
About you
You are naturally curious, detail-oriented and customer-focused, with a genuine interest in building a career in insurance underwriting. You enjoy solving problems, working within structured frameworks and collaborating with others to achieve positive outcomes. Whether you’re starting your insurance career or looking to take the next step, you’re eager to learn, develop your technical expertise and contribute to a high-performing team.
You’ll bring
- A relevant tertiary qualification and/or 1–5 years’ experience within insurance or a related industry.
- An understanding of underwriting principles, risk assessment or a strong willingness to learn.
- Strong customer service skills and a commitment to delivering positive broker and customer experiences.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and the ability to manage multiple priorities effectively.
- Analytical thinking and sound judgement within defined frameworks.
- Experience working with systems, processes and structured workflows.
- A collaborative approach and confidence knowing when to seek guidance or escalate matters appropriately.
- A proactive mindset with a desire to continuously develop your technical and professional capability.
Why you’ll love it here
At Blue Zebra, our culture is collaborative, ambitious and energetic. We take pride in giving our people the trust and autonomy to grow, influence outcomes, and help connect a business that’s being re-shaped – not one that’s already finished.
We value sound judgement, open communication and work through challenges together – because the best outcomes come from great people working as one team.
We strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Blue Zebra employees can access a wide range of benefits, which include:
- Competitive remuneration + an annual incentive program.
- A truly flexible/hybrid working model.
- The opportunity to work with a collaborative, supportive, and innovative team.
- Access to Employee Assistance Program and wellbeing benefits.
- Paid Birthday and Volunteer leave.
- Novated leasing options.
If you’re curious, capable, and ready to help build something that genuinely matters, we’d love to hear from you!
