You can be part of the team that enables significant service improvements for our people.
You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.
In this role, you'll:
Working as part of a team delivering stable, secure, and compliant application services by providing strong operational leadership, enabling smooth transitions into BAU, improving reliability, and aligning architects and service teams to support safe, uninterrupted operations.
- You will lead day‑to‑day operations of Cloud, platform, Equip, and rail applications to ensure availability, performance, and compliance with agreed service levels.
- You will act as the primary interface between architects, project teams, and service delivery teams to embed operational requirements and support models into solution design and releases.
- You will govern application transitions from projects to BAU, ensuring readiness assessments, runbooks, documentation, training, and support arrangements are complete and effective.
- You will drive continuous improvement through effective incident, problem, and change management, compliance oversight, and strong stakeholder coordination.
For more information on this position and business unit, view the role description and information pack.
About you
- You bring experience managing application operations across multiple platforms, ensuring reliable day‑to‑day service delivery.
- Your skill includes strong understanding of operational processes and effective runbook creation, maintenance, and execution.
- You are adept at coordinating between technical, project, and service delivery teams to resolve issues and embed operational requirements.
- You demonstrate sound knowledge of operational standards, compliance, and governance, supported by relevant tertiary qualifications or equivalent professional experience.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Applications close 11:59 PM Monday 29 June, 2026.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
