Key ResponsibilitiesCustomer Service
- Provide friendly, professional, and efficient assistance to customers
- Meet and exceed customer expectations
- Acknowledge all customers, including those waiting
- Multitask effectively during busy periods
Sales and Upselling
- Recommend add-on purchases (e.g., vases with bouquets, chocolates with flowers)
- Promote store services such as workshops, delivery and online ordering
Floristry (2+ years preferred)
- Create floral arrangements according to provided recipes and specifications
- Rotate stock to ensure older inventory is used first
- Take responsibility for breakage or damage
- Follow proper wrapping procedures
- Use pricing and stem count guidelines when preparing market stock
- Maintain correct stock levels according to premade stock position lists
Cleaning & Hygiene
- Maintain clean and safe workspaces
- Practice proper flower care hygiene
- Regularly sweep and tidy both the workspace and shop floor
Store Procedures
- Follow opening and closing procedures
- Accurately process orders and delivery bookings
- Report any wastage
Communication
- Communicate clearly with colleagues during shift changes
- Inform team leaders of special orders or stock concerns
- Relay customer feedback
Flower Care
- Ensure all flowers and plants are properly watered and cared for
- Handle stock gently and responsibly
Stock Management
- Prioritize use of older stock
- Take ownership of stock ordering and ensure timely turnover
- Order efficiently according to required stock levels
- Submit stock orders by 4 PM on Sunday, Tuesday, and Friday
- Assist in developing and communicating waste management reports and reduction strategies
Team Leadership & Support
- Ensure team adherence to procedures and stock standards
- Promote excellent customer service across the team
- Lead by example, especially in customer interactions
- Assist with training and supporting new team members
- Be flexible with your own roster to help cover team absences
- Verify all delivery orders are correctly prepared, including spelling of messages and address accuracy
Work Schedule
- Morning, Day, and Afternoon shifts
- Rotating roster
- Weekend availability required
Benefits
- Employee discount
- Penalty rates for applicable shifts
Job Type: Casual
Pay: $30.00 – $45.00 per hour
Benefits:
Application Question(s):
- Do you have a full drivers license (including experience driving small van)?
Experience:
- floristry: 2 years (Required)
Work Authorisation:
Work Location: In person
