Field Service Technician - Krebs Pumps, Cyclones & Valves
As a Field Service Technician within the Pumps, Cyclones and Valves (PCV) business line, you will be the company’s first point of contact with our customers regarding PCV equipment maintenance, installation, and audits. A strong focus towards excellent customer service, the ability to complete service reports and a high level of communication are important attributes for this position.
Overall responsibility of the role is to safely service and repair all FLS Equipment in a timely manner and to an OEM standard. Providing photographic reports and recommendations to clients and ensuring a high level of Customer Satisfaction is achieved.
The role involves both local and interstate work on customer sites to support our customers with PCV equipment installation, commissioning, maintenance, servicing, repairs, and audits. When not deployed in the field, the technician will be based in the workshop undertaking equipment preparation, refurbishment, and maintenance activities. The successful candidate must be willing and able to travel interstate to support PCV installation, maintenance, and audit activities across all assigned Australian territories.
A high level of customer service, time management, work planning and self-management are required for this exciting opportunity. The main responsibility of the role is to undertake routine inspections and servicing, attend break-downs and working to ensure a high level of equipment availability both in the workshop and on customer sites. On-site activities will be supported by FLS PCV Service Engineers, ensuring the technician has the technical backing needed to deliver work to an OEM standard.
- Trade qualifications are essential.
- Previous experience in a field service role.
- Demonstrated experience with pumps, cyclones, and/or valves preferred Washplant experience advantageous.
- Driver's License essential.
- Computer literacy.
- Good presentation & effective organisational and communication skills.
- Dedication to safety and compliance.
- High standard of technical skills relevant to the trade.
- Ability to be read and understand engineering drawings.
- Demonstrated industry and product knowledge of pumps, cyclones, and valves within the mineral processing or mining sector.
- High level of physical fitness to perform the job requirements.
- Team player, able to interface positively with all team members.
- Excellent oral, written and interpersonal communication skills to work with customers, contractors and other personnel on a daily basis.
- Demonstrated ability to deliver in a fast paced, changing environment while maintaining high attention to detail.
- Strong customer service skills.
- Ability to analyse and problem solve as required.
- Good organisation, multitasking and time management skills that delivers effective planning and housekeeping standards.
- Ability to plan work effectively and efficiently with a minimum of supervision and set priorities for own personal goals.
Safety
- Take reasonable care to protect their own health and safety and ensure that your actions do not adversely affect the health and safety of any other person in the workplace.
- Comply with all reasonable instructions, procedures or systems of work which are given in the interest of providing safe workplaces and eliminating environmental harm.
- Take a positive approach toward eliminating hazards, reporting incidents and supporting our safety improvement journey.
Quality
- Promote continual improvement of our Business processes
- Comply with all operational procedures to deliver a quality focused outcome. Report all non-conformances and customer complaints promptly.
- Strive to enhance our supplier and customer relationships in everything we do.
Behaviours
- Reliable, honest and loyal with a professional attitude and appearance and a strong customer service attitude.
- Communicates effectively and appropriately with a variety of stakeholders including external partners, teams, colleagues and contacts.
- Interacts with colleagues, internal and external clients in a professional manner.
- Works effectively within a team or other work group as appropriate.
- Works effectively with senior management colleagues and seeks opportunities for enhancing the effectiveness of teams.
- Considers and respects the ideas, circumstances and feelings of others.
- Treats everyone with fairness and respect, adhering to the principles of diversity and inclusion.
- Takes ownership of own performance and development.
- Assists and supports the development of others.
- Identifies and champions new approaches for improving organisational results and achievement.
- Supports, promotes and implements change, encouraging the adoption of new methods and overcomes barriers to acceptance.
- Provides direction on how to manage conflicting priorities and tensions.
- Buys in to and makes recommendation for continual improvement within their area of responsibility
- Takes accountability for level of performance and success
NOTE: Travel is expected in this role, including regular interstate travel to support PCV installation, maintenance, and audits across Australia. Volumes will vary based on the requirements of the role.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
