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Sea Logistics Customer Care Specialist

Kuehne+Nagel -
Perth WA

Job Details

Permanent

Benefits

Health insurance
Parental leave

Qualifications

Customer service
Logistics
Analysis skills
Communication skills

Full Job Description

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today!

Overview
As a Sea Logistics Customer Care Specialist, you will be the key point of contact for customers, ensuring smooth coordination of sea freight shipments and delivering outstanding service.

This role focuses on managing daily operations, handling inquiries, resolving issues, and supporting customers with proactive solutions. You’ll work closely with internal teams and external partners to guarantee efficiency, compliance, and customer satisfaction across all Sea Logistics processes.

How you create impact

Provide/update quotations with given price band for both imports and exports.
Arrange import and export.
To drive customer engagement, retention + reactivation in close cooperations with filed sales and OCC.
To support customer onboarding and update customer information.
To qualify + enter customer order into the operational execution process.
To collaborate with OCC and RCC team of daily business development.
To liaise with both import and export customers and refine reports.
To ensure delivery against all financial targets and objectives.
To undertake any other tasks required by management.

What we would like you to bring

Solid background in Sea Logistics operations (imports/exports, FCL/LCL), with proven customer service expertise.
Strong communication and stakeholder management skills, able to build and maintain long‑term customer relationships.
Proficiency in logistics systems and digital platforms, with high attention to detail.
Capability to manage escalations and exceptions, providing proactive solutions to complex customer issues.
Strong analytical and problem‑solving skills, with experience in monitoring KPIs and driving performance improvements.
Commercial awareness — understanding how customer care impacts profitability, retention, and growth.

What's in it for you

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

Corporate rates for Private Health Care Insurance
Free Flu Vaccination Program
Inclusive Gender-Neutral Parental Leave Policy to support all parents
Attractive long-service awards
Novated leasing
Charity and volunteering events
Flexible work arrangements
And more!

If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team!

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

It's more than a job

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How you create impact

What we would like you to bring

What's in it for you

Who we are

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