Manager Supervision
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Employment Type: Temporary leave cover position of up to 30 June 2027.
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Salary: DCS Grade 11/12
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Salary: $154,231– $178,369 + 12% superannuation and Leave Loading
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Location – Sydney/Gosford – Hybrid working arrangements available
The State Insurance Regulatory Authority (SIRA) within the Department of Customer Service (DCS) is looking for a Manager Supervision to join the Supervision (Employer & Provider) Directorate.
About Us
This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) that regulates three statutory insurance schemes in NSW.
This role is in our Supervision (Employer & Provider) Directorate which collaborates across both the Workers compensation and CTP schemes.
Understand more about the Department of Customer Service – here.
Our key focus areas:
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Supporting injured people to maximise their recovery, return to work and activity outcomes.
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Holding employers to account with their workers compensation obligations.
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Building employer compliance and capability.
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Translating return to work evidence into best practice across system participants.
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Establishing systems and practices to optimise recovery and return to work and activity for workers with an injury.
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Supporting a talented, high-preforming group of people.
Your responsibilities will include:
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Leading a team holding employers to account with their workers compensation obligations.
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Liaising with key stakeholders including SafeWork NSW, employer groups and unions.
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Working effectively in the Supervision (Employer & Provider) leadership team.
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Oversight of key projects in the Employer Supervision strategy to improve customer experience and outcomes.
About you:
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Flexible, adaptable, and high levels of collaboration.
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Knowledge and understanding of workers compensation or other employer focused legislation, best practice, and guidelines.
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Strong decision making and critical thinking skills.
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Strong communication skills (written and verbal).
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Ability to manage competing priorities and meet project guidelines.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
Benefits
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Enjoy genuine flexible working arrangements that support work-life balance.
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Collaborate in state-of-the-art offices designed for innovation and connection.
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Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
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Take advantage of excellent professional development and learning opportunities to help you thrive.
What we need from you:
To start your journey towards becoming a Senior Enforcement officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills.
Essential Requirements
To be considered for roles in the NSW public sector, applicants must:
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Be NSW residents or in the process of relocating to NSW
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Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role
Salary Grade 11/12, with the base salary for this role starting at $154231 base plus superannuation
For enquiries relating to recruitment please contact Esther Dah via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Thursday, 3rd of September 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
