NDIS Support Worker – Mental Health & Complex Support Needs
Caboolture, QLD
Casual / Part-Time / Full-Time | $28 - $50 p/h + super
About Us
We are a registered NDIS provider supporting people with disability across Queensland through safe, respectful and person-centred care. We help participants build independence, stay connected and feel genuinely supported through in-home support, personal care, community participation, transport, daily living, SIL, SDA, STA and ILO supports.
About the Role
We are seeking a compassionate, resilient, and experienced Support Worker to provide person-centred support to individuals living with mental health challenges, including participants who may engage in self-harming behaviours. The successful applicant will play an important role in promoting safety, independence, wellbeing, and community participation while maintaining a therapeutic and recovery-focused approach.
Key Responsibilities
- Provide high-quality, person-centred support in accordance with individual support plans.
- Support participants experiencing mental health challenges, emotional distress, and complex behaviours.
- Respond appropriately to incidents of self-harm or risk of self-harm in line with organisational policies, behaviour support plans, and crisis management procedures.
- Build positive, professional relationships that promote trust, dignity, and respect.
- Assist with daily living activities, community access, appointments, and skill development.
- Maintain accurate case notes, incident reports, and progress reports.
- Promote participant choice, control, and recovery-oriented outcomes.
About You
- Experience in mental health, psychosocial disability or complex support.
- Calm, patient and confident during distress or crisis.
- Respect dignity, choice, control and boundaries.
- Able to follow care, safety and behaviour support plans.
- Communicate clearly with participants, families and teams.
- Reliable, observant and aware of changing risks.
- Support daily living, appointments, routines and community access.
- Work independently and escalate concerns when needed.
- Complete accurate notes, reports and documentation.
- Compassionate, resilient and genuinely participant-focused.
Essential Requirements
- Demonstrated experience supporting people with mental health conditions and complex support needs.
- Experience working with individuals who have a history of self-harm, suicidal ideation, or emotional dysregulation.
- Strong understanding of trauma-informed practice, person-centred support, and recovery-oriented approaches.
- Ability to remain calm and professional in challenging situations.
- Excellent communication and interpersonal skills.
- Current First Aid and CPR certification.
- Current NDIS Worker Screening Check.
- Current Working with Children Check (if applicable).
- Current driver's licence and reliable vehicle.
- NDIS Worker Orientation Module certificate.
Desirable Qualifications
- Certificate III or IV in Individual Support, Mental Health, Community Services, Disability, or a related field.
- Mental Health First Aid certification.
- Training in crisis intervention, de-escalation, or behaviour support.
- Experience following Positive Behaviour Support Plans.
What We Offer
- Competitive pay rates and applicable penalties.
- Ongoing training and professional development opportunities.
- Supportive team environment with clinical and management support.
- Opportunity to make a meaningful difference in people's lives.
How to Apply
- Please submit your resume and a cover letter outlining your experience supporting individuals with mental health challenges, particularly those who engage in self-harming behaviours.
- We are committed to creating a safe, inclusive, and supportive workplace and encourage applications from people of diverse backgrounds and experiences.
Pay: $28.00 – $50.00 per hour
Benefits:
- Professional development assistance
- Travel reimbursement
Ability to commute/relocate:
- Caboolture QLD 4510: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Certificate I - IV (Preferred)
Experience:
- NDIS Support Worker: 1 year (Preferred)
Language:
Licence/Certification:
- QLD Drivers License (Required)
- Certificate III or above (Preferred)
Work Authorisation:
Work Location: In person
