About Care Fast
Care Fast is a registered NDIS disability service provider based in Clayton, Victoria, delivering person-centred support across metropolitan Melbourne. We operate Supported Independent Living (SIL), and Short/Medium Term Accommodation (STA/MTA) homes in across Melbourne Metropolitan, Frankton region and Mornington peninsula
Our services also include nursing care, personal care, community access, domestic assistance, home modifications and our Rapid Hospital Discharge Program. We combine compassion with tailored solutions - empowering participants, enhancing independence, and celebrating individuality.
About the role
We are seeking an experienced Residential Care Officer to take day-to-day responsibility for the care, wellbeing and safety of participants living in one of our supported accommodation homes. Reporting to the House Supervisor / Service Delivery Manager, you will coordinate the delivery of individualised supports, supervise and mentor a team of support workers on shift, and ensure the home operates in line with participants’ NDIS plans and the NDIS Practice Standards.
This is a hands-on leadership role suited to someone who is confident working with participants with complex support needs - including high physical support, behaviours of concern, and medical or mental health support requirements - and who can translate care plans into consistent, high-quality daily practice.
Key responsibilities
- Assess the support needs of residents and contribute to the development, implementation and review of individual care plans, in consultation with participants, families, guardians and allied health professionals
- Coordinate and oversee the day-to-day operation of the residential home, including shift planning, handovers, rostering input and allocation of duties to support workers
- Supervise, direct and mentor support workers on shift, including induction, on-the-job coaching, monitoring of practice quality and completion of shift documentation
- Provide and oversee personal care, mobility and manual handling support, medication assistance in line with organisational policy, meal preparation, and domestic assistance
- Implement Behaviour Support Plans, including proactive strategies, ABC observations and accurate reporting of any restrictive practices
- Support participants to build daily living skills, maintain community and social connections, attend appointments, and pursue goals identified in their NDIS plans
- Maintain accurate case notes, progress reports, incident reports, medication charts and other records in line with NDIS and organisational requirements
- Identify, report and respond to incidents, hazards, safeguarding concerns and complaints, and participate in follow-up and continuous improvement activities
- Liaise with families, support coordinators, plan managers, allied health providers, medical practitioners and the NDIA regarding participant progress and changing needs
- Monitor the household environment, including WHS compliance, emergency procedures, vehicle and equipment use, and household budgeting
- Participate in team meetings, supervision, audits and training, and contribute to service improvement initiatives
Skills and experience required
Essential
- A qualification at AQF Diploma level or higher in Community Services, Disability, Individual Support, Social Work, Nursing or a related discipline; or an AQF Certificate IV in a relevant discipline with at least three years of relevant work experience
- Demonstrated experience in a disability, residential care, aged care or community services setting, including experience supporting people with complex needs
- Demonstrated experience supervising, coordinating or mentoring frontline care staff
- Working knowledge of the NDIS, the NDIS Practice Standards and the NDIS Code of Conduct
- Ability to implement Behaviour Support Plans and to record and report accurately, including in relation to restrictive practices
- Competence in care documentation, incident reporting and rostering or care management systems
- Strong written and verbal communication skills in English, and the ability to build respectful relationships with participants, families and external stakeholders
- Sound judgement in responding to incidents and escalating risk appropriately
- Availability to work a rotating roster, including mornings, evenings, weekends, sleepovers and active night shifts as required
Desirable
- Experience in SIL settings
- Experience with PEG feeding, catheter care, epilepsy management, complex bowel care or other high-intensity daily personal activities
- Experience in mental health or forensic disability support
Compliance requirements (all appointments)
- NDIS Worker Screening Check clearance (or willingness to obtain)
- Working with Children Check
- Current First Aid and CPR certificates
- NDIS Worker Orientation Module completion
- Current Australian driver’s licence and comprehensively insured, roadworthy vehicle
- Right to work in Australia
What we offer
- Above-award remuneration for a leadership-level role
- Paid induction, shadow shifts and ongoing professional development
- A supportive management team contactable 24/7
- Genuine career progression across a growing network of homes across Melbourne
- Employee Assistance Program
How to apply
Please submit your resume and a short cover letter outlining your relevant experience against the criteria above via the “Apply” button on this listing, or by email to [email protected].
For a confidential discussion about the role, contact us on 1300 001 705.
Care Fast is an equal opportunity employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, and people from culturally and linguistically diverse backgrounds.
Pay: $80,000.00 – $100,000.00 per year
Work Location: In person
