We’re looking for a proactive, solutions-focused Customer Service Officer. You’ll manage client inquiries via email, and live chat, resolving issues, supporting operational processes, and helping maintain Blueberry’s reputation for exceptional service.
How You’ll Make an Impact
- Handle client inquiries through email, live chat with a professional and positive approach.
- Resolve and record customer complaints, escalating complex issues as needed.
- Support clients with platform usage, account queries, deposits, withdrawals, and trading questions.
- Maintain ticket response times within SLAs and ensure queries are directed appropriately.
- Assist in staffing, scheduling, and team adherence to work plans.
- Participate in process improvement initiatives to enhance customer experience.
- Ensure compliance with privacy, regulatory, and internal policies.
- Provide insights and trends from client interactions to internal stakeholders.
- Meet or exceed daily, weekly, and monthly KPIs.
Who We’re Hoping to Find
- Bachelor’s or college degree preferred.
- Experience in customer service, responding to inquiries via live chat, and email.
- Proficiency in English, both verbal and written.
- Strong relationship-building, problem-solving, and time-management skills.
- Detail-oriented, with the ability to maintain quality in high-volume environments.
- Experience with CRM software (Hubspot preferred).
- Collaborative, proactive, and eager to learn and improve.
Extra Points if You Have
- Experience in Financial Services, Banking, or Trading.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
Application Question(s):
- Are you willing to work onsite?
Experience:
- Chat and email support: 2 years (Required)
- Customer Service Representative: 3 years (Required)
Work Location: In person
