ABOUT THE ROLE
This is a newly created role at Chess Moving NQ — and it's an important one. Once a client accepts their quote
from our sales team, you take over. From that point, you're their main point of contact. You handle the
communication, coordinate the booking details, relay the key information to our operations team, and make sure
everyone is set up for a smooth job.
You'll be trained directly by the person who built this role from scratch — so you won't be thrown in the deep end.
You'll learn every part of how we operate before you own it yourself.
WHAT YOU'LL B E DOI NG
Client Coordination — your main job
● Take over all client communication once a quote is accepted — you become their key contact
● Confirm booking details, job dates, access requirements and any special instructions
● Keep clients informed at every step — before, during and after their move
● Handle client questions professionally and warmly — remember, moving is stressful for most people
● Relay accurate job information to the Operations team so the crew is set up to succeed
Operations Administration
● Prepare next-day paperwork so the operations team starts each morning ready to go
● Call clients the day prior to confirm access, timing and any last-minute details
● Manage waybills, Pacific National slot bookings and trip documentation
● Coordinate with Toll, KRS and other partners and agents for interstate or assisted moves
● SCF and RW management — we'll train you on what this involves
Reception & Office Support
● Answer phones and direct enquiries warmly and efficiently
● Prepare and distribute householder pamphlets for new clients
● Handle banking, post office runs and stationery orders
Monthly Tasks
● SCF reconciliation — monthly reconciliation of freight documentation
● Phone and tablet reconciliation — usage and billing review
● Chess Pad reconciliation — tracking moving blankets owed or owing across our national Chess partner
network
WHAT WE' R E LOOKING FOR
A people person You genuinely enjoy talking to people and making them feel looked
after. That warmth comes naturally.
Organised You don't let things slip. You have a system and you stick to it.
Clear communicator You write and speak clearly — clients and colleagues always know
where things are at.
Reliable The operations team depends on accurate information from you. You
take that seriously.
Calm When a client is stressed or a booking change last minute, you don't
panic. You sort it.
A quick learner There's a lot to pick up. You ask good questions and you retain what
you're shown.
EXPERIENCE & BACKGROUND
● Experience in customer service, administration, coordination or a client-facing role
● Confident on the phone and in written communication
● Comfortable with computers and learning new systems — we use Moveware for job management
● Any experience in removals, transport, logistics or trades administration is a bonus
● Experience with accounts or monthly reconciliation tasks is helpful but not essential
WHY CHESS MOV ING NQ
● This is a brand-new role — you'll put your own stamp on how it runs
● You'll be trained by someone who genuinely wants you to succeed and take ownership
● We're growing — the right person in this role has a real future with us
● We're a team that backs each other. That's not a tagline, it's how we actually work
THE CHESS WAY — HOW WE SHOW UP
We nominate each other every month for living our values. This is who we are:
Back Each Other Loyal, dependable, united
Heart & Soul Proud, committed, compassionate
Extra Mile. With Care. Service, care, relentless
Do It Right Safe, accountable, thorough
Grow Together Curious, ambitious, elevating
Sound like you? Apply with your resume and a short note about yourself. No formal cover letter needed — just tell us why this job caught your eye.
Pay: $62,000.00 – $68,000.00 per year
Work Location: In person
