RECEPTIONIST/Adminstrator — VisaPedia, Melbourne
VisaPedia is a Melbourne-based migration and education consultancy built on a reputation for outstanding client care. Our mission centres on making every client interaction seamless, professional, and genuinely supportive — whether it's a first-time enquiry or an ongoing case. Our team of registered migration agents and support staff assist clients across employer-sponsored nominations, student visas, visitor visas, ART review applications, skills assessments, and partner visas, working with people from a wide range of cultural and linguistic backgrounds.
We're currently seeking a full-time receptionist to join our Melbourne office at 2 Queen Street, becoming the first point of contact for our clients and a key support to our migration agents.
What you'll be doing:
Answering and directing telephone enquiries promptly and professionally
Managing appointment bookings, confirmations, and rescheduling
Welcoming clients on arrival with a warm, professional manner
Making videos related to education for marketing
Providing day-to-day administrative support to our migration agents and legal team
Assisting with general office administration, including typing, proofreading, and transcription
Helping maintain accurate client records within our CRM system
What we're looking for:
Language capabilities like Punjabi & Hindi is Must
A well-presented, friendly, and highly organised individual with strong attention to detail
Someone adaptable who thrives in a fast-paced migration firm environment
Prior experience in a legal or migration reception role (highly regarded, not essential)
A genuinely empathetic approach when working with clients and their families
Excellent verbal and written communication skills, including the ability to engage sensitively with clients from culturally and linguistically diverse (CALD) backgrounds
Strong multitasking ability and composure under pressure
Confident computer skills, including experience with CRM software
A minimum of 1 year's experience in an administrative support role within a professional services setting
If this sounds like you, we'd love to hear from you — apply now to join the VisaPedia team.
Job Types: Full-time, Part-time
Pay: $26.50 - $30.00 per hour
Work Location: In person
