Ministerial and Correspondence Manager
- Employment Type: Temporary Full-Time (up to May 2027)
- Location: Sydney with access to hybrid working arrangements
- Salary: Clerk Grade 9/10, ($129,464 - $142,665) + super + leave loading.
The Opportunity
Join the NSW Civil and Administrative Tribunal (NCAT) in a key leadership role managing ministerial and high‑priority correspondence. You’ll lead a small team in a fast‑paced environment, ensuring timely, accurate and high‑quality responses to complex and sensitive matters. This is an opportunity to influence service delivery, strengthen complaint handling practices and work closely with senior stakeholders across government.
What you’ll do
As part of the Policy and Executive Services team, you will:
- Lead the management of ministerial matters, complaints and correspondence
- Oversee quality, accuracy and timeliness of outgoing responses
- Allocate and prioritise work to meet competing deadlines
- Identify and manage sensitive or high‑risk issues
- Liaise with senior executives, Ministerial offices and stakeholders
- Monitor trends and drive improvements in complaint handling
- Support, coach and develop a small team
You’ll work in a collaborative, high‑performing team supporting NCAT’s executive, in a fast‑moving and politically sensitive environment.
What you’ll bring to the role
- Proven ability to manage high‑volume, time‑critical correspondence with accuracy
- Strong stakeholder engagement across senior and diverse audiences
- Experience leading teams and driving performance outcomes
- Sound understanding of government processes and complaint handling.
- Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. Click HERE for more information about accepting a role with NCAT.
Download the role description.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply.
What We Offer
Access to internal training and leadership development programs.
Flexible work options including hybrid work and an autonomous work environment.
Attractive remuneration aligned with public sector standards.
Generous leave entitlements: Flex leave, annual leave, sick leave, parental leave, and carers leave.
Health & Wellbeing: Access to Employee Assistance Programs.
Inclusive Culture: We value diversity and supports all employees to thrive.
Want more information? Visit our website to see more information on Working for us.
Work that really matters
At NCAT, you’ll help deliver accessible, efficient and fair justice for the people of New South Wales. NCAT resolves a wide range of everyday disputes—from tenancy and guardianship matters to administrative and civil decisions—helping people navigate complex situations and move forward with confidence.
It’s practical, meaningful work that directly impacts individuals, families and communities across NSW.
Ready to join us?
Click apply and attach:
- A cover letter (max 2 pages) outlining your suitability
- An up-to-date résumé (max 5 pages)
Your cover letter should include a response to the following targeted question:
This role operates in a high-volume, deadline-driven environment with competing priorities. Describe a specific example from your previous role(s) where you successfully managed competing priorities to deliver accurate, high-quality written material within tight timeframes.
- How did you ensure the quality and consistency of your own work and that of your team?
- What feedback processes and quality assurance measures did you use to maintain standards and minimise errors?
Applications close 23rd June 2026 at 11:59pm.
Got a question?
For more information about the role, please contact the hiring manager Belinda George on (02) 9307 6819 |
[email protected]
If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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