- ‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation
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You grow as we grow!
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We keep it cool with great benefits and passion for what we do
ABOUT US:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.
We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.
ABOUT YOU:
You don't need to tick every box - we're big on training and development. If you've got the right attitude and a passion for delivering great service, we'll support you to learn the rest.
To thrive in this role, you will bring:
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Previous customer service or administrative experience
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Strong computer experience
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Strong communication and a friendly, professional manner
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The ability to multitask and stay organised under pressure
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Great attention to detail
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Willingness to learn and support the wider team
ABOUT THE ROLE:
Reporting to the State Manager - WA, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team on a Parental Leave Fixed-Term contract. The Customer Care Representative is responsible for the delivery of Customer Service to both internal and external clients.
WHAT YOU WILL BE DOING:
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Respond promptly to customers (internal and external) via telephone and email
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Process payments and purchase orders
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Forward new business leads to the relevant Sales Account Executive for follow up
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Provide relevant information to other teams to ensure customer deliveries are met on time
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Log and monitor any authorised Goods Returns requests
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Issue relevant documentation to customers as required
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Systems Entry and Update
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Ensure that all orders are accurately entered into the system per customer requirements and company policy
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Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
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Review production schedule report to confirm delivery dates for all orders
WHAT WE ARE PROUD OF:
At ActronAir, we live by our core beliefs, sharing the values of:
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One Team
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Family
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Customer Focus
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Continuous Improvement & Innovation
Working at ActronAir, you will gain access to a wide range of benefits including:
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Exclusive employee discounts and offers on a wide range of providers through Flare HR
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Product discounts for you and your family
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A focus on wellbeing through our Employee Assistance Program and Wellbeing App
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An inclusive and accessible working environment
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A Job Performance Indicator (JPI) bonus on top of your hourly rate (EA roles)
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Our Recognition Program and App
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On-site parking
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Countless opportunities to grow your career.
ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program.
