We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
Reporting to the Head of Fulfilment & Last Mile Capability, you'll play a key role in helping Coles understand and optimise the economics of online fulfilment and customer delivery.
As Commercial Analyst, you'll help uncover the economics that sit behind every online order, using data to influence decisions across fulfilment, last mile delivery, capacity planning and network performance. Over time, you'll build deep expertise in an area where there are very few true specialists, helping shape the future of how Coles serves customers online.
Analyse fulfilment and delivery performance across productivity, order accuracy, availability, substitutions, service levels and customer outcomes.
Build insights into cost per order, margin and profitability across fulfilment channels, delivery models, customer segments and geographies.
Assess commercial and operational trade-offs across service levels, delivery speed, labour utilisation, network capacity and cost-to-serve.
Partner with Operations, Supply Chain, Commercial, Technology and Customer Experience teams to identify improvement opportunities and support decision-making.
You're naturally curious and commercially minded, with a passion for understanding how businesses create value. You enjoy digging into data, identifying patterns and translating insights into practical actions that improve performance.
Experience in a Commercial Analyst, Operations Analyst, Supply Chain Analyst, Finance Analyst, eCommerce Analyst or similar analytical role.
Strong commercial acumen, with an ability to understand the relationship between revenue, cost, profitability and operational performance.
Experience in retail, eCommerce, supply chain, logistics, grocery, FMCG or delivery environments will be highly regarded.
Please note, applications will close on August 16th, 2026.
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.-
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
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Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
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Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
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Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
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Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
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Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 192702
Employment Type: Full time
