Job title: Project Officer
Clerk Grade: 7/8
Employment Type: Temporary full-time (Maternity relief role to: 1 Aug 2026– 20 July 202
Team: Fair Trading Digital Products & Services Team, Fair Trading Digital, Strategy, Policy & Delivery Branch, NSW Fair Trading
Location: 4 Parramatta Square, McKell Building Sydney or Gosford.
Hybrid working 2 days onsite, which is subject to change based on team needs or broader divisional and DCS flexible work policies.
Be Part of the Future of Fair Trading
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
- Thinks deeply about the needs of people and communities,
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the Team
NSW Fair Trading is responsible for the administration of property and consumer protection laws in NSW. The Fair Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers.
The Digital Products & Services Team for Fair Trading creates, enhances & delivers digital solutions ensuring a trusted & secure end-to-end digital experience to support our internal & external customers. Our people and ways of working are organised around working collaboratively with key stakeholders to provide the best digital solutions for our NSW Fair Trading Partners.
About the role
Join our team and help support digital transformations that make a real difference for NSW.
We are seeking a motivated and organised Project Officer to support the planning, coordination and delivery of a broad range of digital enhancements and new developments. In this role, you will work closely with the Senior Business Analyst, Business Analysts and Fair Trading stakeholders to support the delivery of digital outcomes.
As a Project Officer, you will support the successful delivery of strategic and operational initiatives by providing administrative, coordination, reporting and stakeholder engagement support. You will work in a fast-paced environment, manage competing priorities and help teams achieve business objectives.
What you'll be doing
- Coordinate and support delivery of digital solutions for key stakeholder and our customers.
- Prepare and maintain related documentation and source and collate information for reporting, monitoring and evaluation purposes to contribute to achievement of outcomes and identification of emerging issues.
- Administration support, develop and maintain customer & stakeholders' relationships through effective communication, negotiation, and issues management to ensure digital deliverables are met
- Monitor digital delivery activities, milestones, risks, issues and dependencies.
- Undertake research, analysis and reporting to support informed decision-making.
- Coordinate meetings, workshops, working groups and stakeholder consultations.
About you
- We are looking for a proactive and collaborative professional who:
- Has experience supporting or delivering projects in a complex organisational environment.
- Demonstrates strong project coordination and organisational skills.
- Communicates effectively with a wide range of stakeholders and can tailor information to different audiences.
- Is highly motivated, accountable and committed to delivering quality outcomes.
- Can analyse information, identify trends and develop practical recommendations.
- Has excellent written communication skills and can prepare clear, concise documentation.
- Works well independently and as part of a team.
- Can manage competing priorities and meet deadlines in a dynamic environment.
Key capabilities
- Project Management
- Delivering Results
- Communication and Stakeholder Engagement
- Customer Service
- Problem Solving and Analytical Thinking
- Collaboration and Relationship Management
- Planning and Prioritisation
- Accountability and Continuous Improvement
To be successful in this role you will demonstrate (required attributes):
Previous experience in a similar project role, digital role, or with similar responsibilities.
Strong initiative, attention to detail and ability to learn.
Ability to balance competing demands.
Strong written and verbal communication skills in a project context.
Experience applying NSW Government practices and standards and governance processes.
Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation
For enquiries relating to recruitment please contact Francis Wen via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 17th July, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
