Step into a key customer-facing role where you will provide end-to-end order management, proactive customer support, and coordination across sales, warehouse, and logistics teams to ensure seamless service delivery.
About Us
Our client is a leading global specialty ingredients solutions provider servicing the food, nutrition, pharmaceutical, personal care, and industrial markets. Known for their strong partnerships with both suppliers and customers, they are committed to delivering high-quality products and exceptional service.
Responsibilities
We are seeking a highly organised and customer-focused Customer Service Officer to join a collaborative and fast-paced environment. This role is central to ensuring smooth order processing and outstanding customer experience from initial order through to final delivery.
You will work closely with internal sales, warehouse, logistics, and supply chain teams to ensure customer requirements are met accurately and efficiently. This is a hands-on role suited to someone who enjoys building relationships, problem solving, and taking ownership of the customer journey.
Experience with Microsoft Dynamics is highly regarded and will be beneficial in managing customer orders, workflows, and system accuracy.
- Processing customer orders accurately and efficiently from receipt through to dispatch.
- Acting as the primary point of contact for customers and maintaining strong relationships.
- Liaising with the Sales Team to ensure customer requirements are clearly understood and fulfilled.
- Managing blanket forecasting and scheduled delivery arrangements.
- Preparing and processing sales orders and purchase orders for approval.
- Coordinating with warehouse teams to ensure timely picking, packing, and dispatch.
- Liaising with logistics providers regarding delivery schedules, tracking, and updates.
- Investigating and resolving customer issues including damaged, missing, or incorrect stock.
- Organising replacements, credits, or refunds with suppliers and stockists where required.
- Providing proactive communication to customers regarding order status, availability, and delays.
- Maintaining accurate records within ERP/CRM systems.
Supporting continuous improvement initiatives within customer service processes.
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Your Profile
The ideal candidate for this Customer Service Officer role will bring strong customer service experience, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
This role suits someone who is proactive, solutions-focused, and enjoys working collaboratively across teams to achieve outcomes.
- Essential: previous experience in Customer Service, Internal Sales, Order Processing, or Customer Care roles.
- Ideal: experience within manufacturing, distribution, logistics, or supply chain environments.
- Strong communication and relationship-building skills with a customer-first mindset.
- High attention to detail with strong organisational and time management skills.
- Ability to manage competing priorities in a fast-paced environment.
- Experience using ERP or CRM systems (Microsoft Dynamics highly regarded).
- Proactive problem-solving approach with strong follow-through.
Collaborative team player with a positive and professional attitude.
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We are offering a permanent full-time opportunity within a stable and growing global organisation. This role is based in Scoresby, VIC with onsite parking available.
Candidates must be available for a face-to-face video call interview with Adecco as a first step for this role.
For any questions, please call 0408 835 643 or email [email protected]
To ensure your application is thoroughly reviewed, we ask that you please apply via this job advert and not email your resume.
I appreciate your cooperation.
