Business Analyst, Clerk Grade 7/8, Wollongong or Rhodes
- Join us in advancing public safety, digital innovation, and Operational Systems
- Work in a volunteer-based agency supporting communities of NSW
- Full-time temporary role 30 June 2028, with a potential extension based on future funding outcomes
- Based in Rhodes or Wollongong, with flexible working arrangements available
About the opportunity
Join the NSW SES as a Business Analyst and play a crucial role in driving business improvements and enhancing operational efficiency. This is a newly established team responsible for leading digital delivery across the organisation's operational systems portfolio. We are building a contemporary product management and digital delivery capability that partners closely with operational stakeholders to deliver user centred, reliable and innovative solutions. The focus for this role is on strengthening governance, improving operational capability, and enabling frontline emergency services through modern, fit for purpose technology.
Working within a dynamic technical and operational environment, you will collaborate with volunteers, stakeholders and technical teams to understand business needs, analyse existing processes and identify opportunities to improve the way we deliver services. You will lead business analysis activities that support the enhancement of existing operational systems and the implementation of new digital capabilities, ensuring solutions align with organisational priorities and deliver measurable business value.
You will be responsible for documenting business requirements, facilitating workshops, mapping current and future state business processes, coordinating testing, and developing practical recommendations that support informed decision making. As the primary point of contact for operational systems enquiries, you will also manage Service Desk requests, build trusted relationships with stakeholders and volunteers, and provide responsive, customer focused support to ensure issues are resolved effectively.
This role is based at the NSW SES State Headquarters in Wollongong or in Rhodes, while some flexible working arrangements are available, this role requires you to work from the office often to ensure effective collaboration and support for project activities. Some out of hour's work may be required, including weekends and nights.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.
With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.
About you
To be successful in this role you will:
- demonstrate experience in business analysis, business process improvement and solution design within a technical or complex service delivery environment;
- have strong analytical and problem-solving skills, with the ability to identify business needs and develop practical, evidence-based solutions;
- have excellent stakeholder engagement and communication skills, with the ability to build trusted relationships with volunteers, business representatives and technical teams;
- demonstrate strong customer focus, with experience managing enquiries and delivering responsive, high quality service in a fast paced operational environment; and
- have experience documenting business requirements, facilitating workshops and mapping current and future state business processes.
What we can offer you
- You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
- You can enjoy a hybrid work environment, time in the office and time working from home.
- Attractive salary range $116,981 - $129,492 plus 12% superannuation and leave loading.
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Immunisation program.
You belong here
- We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
- We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
- If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact [email protected] for confidential advice on options.
How to apply
Your application should include as separate attachments:
- Responses to the three target questions below, maximum of 2 pages.
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.
A cover letter is not required.
Targeted questions
- Customer and stakeholder engagement: This role requires regular engagement with volunteers and stakeholders and serves as a key point of contact for operational systems enquiries. Describe your approach to delivering high-quality customer service, including how you build relationships, manage competing priorities, and ensure enquiries are resolved in a timely and professional manner.
- Business analysis and solution design: Describe your approach to business analysis, from understanding a business problem through developing and presenting a recommended solution. Include how you engage stakeholders, gather and validate requirements, analyse options and communicate recommendations to both technical and non technical audiences.
- Continuous improvement and change: Provide an example of a business improvement initiative you have led or significantly contributed to. Describe the problem, your analysis, the solution you recommended and implemented, how you managed stakeholder engagement, and the outcome achieved.
Want to know more?
If you want to know more about this opportunity, please contact Senior Manager, Digital Delivery, Krish Goundar on
[email protected]
The role description is available here.
We anticipate interviews to be conducted between 14 to 18 September 2026.
Talent Pool
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.
Applications close: Sunday, 6 September 2026, 11:55pm
