Administrative Assistant – Supercar Holidays
Location: Perth, WA
Industry: Luxury Automotive & Tourism
About Supercar Holidays
Supercar Holidays creates unforgettable luxury experiences for customers who want to drive and experience some of the world's most prestigious supercars while holidaying on the beautiful Gold Coast.
From birthdays and anniversaries to family reunions and special celebrations, we help our customers create memories that last a lifetime.
Our passion is delivering exceptional customer service and premium experiences from the first enquiry through to the customer's ultimate supercar experience.
About the Role
We are looking for a charismatic, enthusiastic, confident and highly organised Administrative Assistant to join our growing team in Perth.
This is a varied role combining administration, customer service, sales support, senior management support and process improvement.
You will play an important role in keeping our operations organised, ensuring customer information is accurate and accessible across departments, coordinating meetings, supporting senior managers and helping improve the way our teams work together.
You'll also interact directly with customers, manage enquiries and bookings, build excitement around our supercar experiences and assist in converting qualified enquiries into confirmed bookings.
If you're a people person who is highly organised, enjoys taking initiative, loves improving systems and workflows, and has a passion for luxury cars and exceptional customer experiences, we'd love to hear from you.
Key Responsibilities
Administration & Customer Management
Manage incoming phone calls, emails, website enquiries and social media enquiries.
Respond to customer enquiries promptly, professionally and enthusiastically.
Manage customer accounts, bookings and booking amendments.
Accurately enter and maintain customer information within CRM and booking systems.
Compile customer booking details, preferences and special requirements.
Ensure customer information is accurate, complete and up to date.
Liaise with other departments to coordinate and manage client information throughout the customer journey.
Ensure relevant departments have the information they need to deliver an exceptional customer experience.
Maintain accurate records, documentation and filing systems.
Provide general administrative and operational support to the wider team.
Sales & Customer Experience
Follow up qualified leads and assist in converting enquiries into confirmed bookings.
Promote Supercar Holidays packages, experiences and promotions.
Explain product features, pricing, inclusions and available promotions to customers.
Build rapport with customers and create excitement around their upcoming supercar experience.
Identify customer needs and provide appropriate solutions.
Meet and exceed daily, weekly and monthly KPIs and sales targets.
Represent the Supercar Holidays brand in a professional, energetic and enthusiastic manner.
Senior Management & Team Support
Provide administrative and organisational support to senior managers.
Work closely with senior management to identify opportunities to improve workflows, systems and internal processes.
Assist with implementing improved processes and ensuring new workflows are followed across relevant departments.
Identify administrative inefficiencies and recommend practical solutions.
Coordinate information and communication between senior managers and departments.
Organise and manage weekly meetings for senior managers and relevant departments.
Prepare meeting agendas, coordinate attendees and ensure relevant information is available prior to meetings.
Take meeting notes and record key actions, responsibilities and deadlines.
Follow up on outstanding actions to help ensure agreed tasks are completed.
Maintain clear communication between departments and assist with keeping teams aligned on priorities.
What We're Looking For
We're looking for someone who is organised, confident, energetic, proactive and genuinely enjoys working with people.
The ideal candidate will have:
Previous experience in administration, customer service, sales support or a similar role.
Excellent written and verbal communication skills.
A friendly, outgoing and confident personality.
Strong organisational and time-management skills.
Exceptional attention to detail and accuracy.
Strong problem-solving and decision-making skills.
The ability to manage multiple priorities and deadlines.
A proactive approach to identifying and improving processes.
Confidence communicating with senior managers and different departments.
Strong meeting coordination and follow-up skills.
The ability to handle confidential and commercially sensitive information professionally.
A self-motivated, proactive and results-driven mindset.
The ability to work independently while contributing positively to a team.
Professional presentation and a strong customer-service focus.
The ability to work effectively under pressure in a fast-paced environment.
A willingness to learn, take ownership and use initiative.
Experience with CRM systems, booking platforms, Microsoft Office/Google Workspace, meeting coordination or sales environments will be highly regarded.
A genuine passion for supercars, luxury experiences, tourism or automotive events is highly desirable.
What We Offer
Competitive base salary
Performance bonuses and incentives.
Comprehensive sales and product training.
Career progression and development opportunities.
Supportive, energetic and positive team culture.
Opportunities to attend exciting automotive and supercar events.
Staff discounts on Supercar Holidays experiences.
The opportunity to work within an exciting and growing luxury automotive business.
Salary
Competitive base salary + performance incentives.
Salary will be discussed with successful candidates based on experience and suitability for the role.
Why Join Supercar Holidays?
This is an exciting opportunity for an organised and people-focused professional who wants to be more than just an administrator.
You'll work closely with senior management and multiple departments, helping coordinate operations, improve workflows, maintain accurate client information and ensure our teams are working efficiently together.
At the same time, you'll be at the heart of the customer experience, helping turn enquiries and special occasions into unforgettable supercar experiences.
If you are efficient, highly organised, proactive and confident, enjoy improving systems and workflows, thrive in a fast-paced environment and have a passion for luxury cars, travel and exceptional customer experiences, this could be the perfect opportunity for you.
Ready to Start Your Journey?
Apply today and join the Supercar Holidays team.
Help us create unforgettable memories, one supercar experience at a time.
Pay: $52,880.00 – $89,068.57 per year
Benefits:
- Employee discount
- Free drinks
- Free food
Application Question(s):
- What experience can you bring to the team?
- Why do you believe you are the perfect fit for the position?
- When can you start the new position, if you are successful?
Experience:
- Sales administration: 2 years (Preferred)
Work Location: In person
