Exciting opportunity to join the Victorian School Building Authority as a Senior Program Advisor. The role will support a new unit in the centralisation of private drinking water and waste water management for all eligible educational facilities including schools, kindergartens and early learning centres.
About the Role
This is a fixed term position until 30 June 2029.
The Senior Program Advisor will be highly motivated, ideally with government, facilities and/or asset experience. The role will support a new unit in the centralisation of private drinking water and waste water management for all eligible educational facilities including schools, kindergartens and early learning centres.
Reporting to the Manager of the unit, you will work to support the successful the delivery of the program. A strong focus on customer service and stakeholder engagement is essential along with problem-solving skills to deliver outcomes in a contract-driven environment. This role plays a critical part in the operations and service delivery across both areas of the program.
The role is integral to the program, working with educational facilities and VSBA service providers. They will have sound judgement, strong communication and attention to detail skills. Focused on customer service excellence, they respond promptly to enquiries from all stakeholders via phone, email, or the Service Now platform. They will need to work autonomously, but also supporting senior program advisers, providing high-quality documents and reports across the program activities to achieve program outcomes in a public sector environment.
This position may require visiting school sites during operating hours, therefore will require a valid Victorian Employee Working with Children Check and a current Victorian Driver's Licence.
Key responsibilities of this role include:
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Build, promote and maintain strong relationships with all internal and external customers and stakeholders.
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Monitor, respond and resolve inquiries in the program mail boxes, from schools, internal VSBA units, service providers, regional offices ensuring clear, accurate and responsive communication.
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Respond to and resolve ServiceNow requests in a timely and efficient manner.
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Undertake customer services evaluation, analysis, and reporting of the program.
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Develop supporting resources, including policy documents, slide decks, fact sheets and FAQs to support stakeholders with clear information. Education of others on the program including the delivery of presentations as required.
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Use software systems including the Asset Information Management System (AIMS) to undertake functions required for the program.
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Coordinate and manage the work on the design, development and testing of the Asset Information Management System (AIMS) for use within the program including working with internal and external stakeholders.
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Coordination and information sharing with other program areas in VSBA and broader department.
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Respond to requests for information from the Minister's Office and Executive teams, including the development of briefings, correspondence and parliamentary collateral.
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Work constructively as part of a highly collaborative team, fostering a healthy working environment.
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Provide support to the unit manager and the program as required.
Attributes
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Exceptional customer service skills, with a keen ability to respond swiftly, actively seeking to meet customer needs.
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Ability to proactively identify and escalate critical issues to ensure swift resolution and continuous improvement.
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Strong critical thinking and problem-solving skills especially when road blocks are presented.
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Flexibility to adapt to change and effectively manage competing priorities.
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The ability to provide clear and concise advice, with keen attention to detail.
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A future-oriented mindset, proactively embracing modern technologies and best practices.
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Report generation from multiple data sources delivering timely, high-qu ality information.
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Strong working knowledge of Microsoft programs.
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Support team members in developing skills and knowledge.
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Knowledge and experience in government systems, procedures, processes, reporting and writing.
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Effective communication and strong collaborative skills to build relationships with stakeholders, service providers and working colleagues across all areas of the department.
Qualifications and Experience
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2 years demonstrated experience in similar role within government/or public service ideally in a customer service and stakeholder facing role (highly desirable).
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Experience working with AIMS and Service Now platforms (highly desirable).
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Knowledge and understanding of facilities and/or asset management with an understanding of building regualtions (highly desirable).
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Excellent skills in using Microsoft Office software including Outlook, Word, Excel, Teams, PowerPoint, and SharePoint (required)
Flexible Work Expectations
This role has hybrid working arrangements. For full-time employees, the department expects 3 days per week in the office, in line with the VPS Agreement 2024. This role follows those same operational requirements: 3 in-office days, 2 remote (if full-time).
How to apply
Your application will need to include a Current Resume and a Cover Letter (max 2 pages) which addresses the key selection criteria. This can be found in the Position Description.
About the Department
The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Victorian School Building Authority
The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.
The VSBA upgrades and expands existing schools and plans, designs, and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants. With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.
About the Division
The Asset Management and Operations Division help government educational facilities maintain and manage their buildings and grounds. The Division delivers programs and systems to ensures educational facilities are routinely maintained and upkept. The Branches included in the Division are Maintenance Delivery, Asset Programs and Asset Operations.
Asset Operations Branch
The Asset Operations Branch is responsible for implementing and delivering programs that support Victorian government schools, kindergarten and early learning centres through Essential Safety Measures, School Cleaning, Kinder Facilities Management and support 24 government schools that are part of the Public-Private Partnership program.
Further Information
For more details regarding this position, please see the attached position description.
All VSBA staff have a shared responsibility to meet the same service standards outlined in the VSBA Customer Service Charter. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact
Fiona Missen, Acting Director via
Phone - 03 7022 5643 or
email – [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm Monday, 17 August 2026.
