From September 2025, RACQs insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. Were proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
RACQ is seeking an experienced Property Assessor to deliver efficient, empathetic and tailored loss assessing services to our members during their time of need. Managing a portfolio of domestic insurance claims, youll conduct onsite and desktop assessments, determine damage and bestpractice repair solutions, and support timely, costeffective outcomes.
Youll work closely with members, builders, investigators and suppliers, while also providing technical advice to the broader claims team. This role is critical to maintaining team capability and RACQs industryleading claims experience. This is a permanent full-time role based in Meanjin (Brisbane).
What You'll Do
Conduct on-site and desktop assessments of insured properties to determine damage, cause of loss and explain the claims process to our members
Review and assess scopes of works submitted by suppliers to ensure they are accurate, appropriate and costeffective in line with policy coverage and claim outcomes.
Attend joint on-site assessments with builders, restorers, engineers and other specialists where required to provide technical input and support the progression of claims
Provide empathetic, expert advice and clear communication to customers and third parties throughout the claims process
Liaise with claims officers, builders, restorers, investigators and other external stakeholders to progress claims and resolve issues
Complete accurate reports, estimates, reserves and documentation to support claim decisions and compliance requirements
Identify potential risks, complaints or suspicious claims and escalate appropriately while supporting continuous improvement
What You'll Bring
Experience in repairs, loss adjusting, property assessing, or a relevant building trade
Strong understanding of (or ability to quickly learn) insurance products, policy interpretation and causes of damage
Empathetic, customerfocused approach with excellent written and verbal communication skills
High attention to detail with the ability to produce accurate reports and assessments
Resilience and adaptability, particularly during periods of high demand or weatherrelated events
Confidence working with multiple stakeholders, including builders, suppliers and investigators
Current valid drivers licence
What We Offer
Boosted superannuation with 13% as standard.
Enjoy the convenience of a fully maintained company car, supplied as part of this role.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
- employment type eligibility criteria apply
Applications close: Friday 12 June 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to
[email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
