Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There is a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You will feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
The NSLHD Nursing and Midwifery Workforce will be compassionate, competent, confident, contemporary, capable, and committed to leading person-centred health care.
Where you’ll be working: Hornsby Ku‑ring‑gai Hospital provides high-quality healthcare services to the local community and plays a key role within the Northern Sydney Local Health District. You will work within the Service Improvement Team, leading and supporting initiatives that drive improvements in service access, patient flow, and care delivery across the hospital. This role operates across departments and disciplines, engaging with clinical and non-clinical teams to deliver sustainable and effective change.
What you’ll be doing: As the Service Improvement Project Officer (Whole of Health Lead), you will lead and support the development, implementation, and evaluation of improvement initiatives aligned to organisational priorities.
Lead and support teams to develop and implement projects under the Service Improvement program that align with strategic and operational objectives.
Deliver whole-of-hospital initiatives to improve service access, patient flow, and models of care.
Provide expert advice in project management, service redesign, implementation, and change management.
Ensure projects are delivered within agreed timeframes, quality standards, and budgets.
Support the Redesign and Innovation Steering Committee, including preparation of project reports, performance updates, and governance documentation.
Coordinate all aspects of project management, including:
Development of project briefs and business cases.
Stakeholder engagement and consultation.
Resource planning and coordination.
Identification of milestones, risks, and deliverables.
