Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 38711
Directorate: Health and Community Services
Advertised (Gazettal date): 23 June 2026
Contact Officer: Julianne McMaster on [email protected] or (02) 6207 4431
Details: The Tenant Support Community Connections Officer provides short‑term stabilisation support to clients at risk or experiencing critical events, such as domestic violence. Working within the Tenant Experience section of Housing Assistance, the role offers specialist advice, information, support, and case coordination to public housing tenants whose circumstances may affect their ability to maintain their tenancy.
The position delivers innovative, flexible, and time‑limited responses to help clients navigate immediate challenges and connect with appropriate external services, with the aim of strengthening their capacity to manage future situations and sustain their tenancy. Officers use a relationship‑based, trauma‑informed, and results‑focused approach, collaborating with other staff to support positive long‑term tenancy and social outcomes.
The role requires building strong, productive relationships with government and community service agencies to improve client access, engagement, and the timeliness of support. As part of the Tenant Experience team, the position also contributes to the mentoring and training of Housing Managers, particularly in understanding and responding to the complex needs of clients.
Health and Community Services Directorate (HCSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.
Eligibility/Other Requirements:
Essential:
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Current driver’s license
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Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
Desirable: Relevant qualifications or strong demonstrated industry experience in Social Work, Community Development or a related field (preferred but not essential).
As this role is likely to work with Aboriginal and Torres Strait Islander families and young people, cultural awareness, and capacity to work with Aboriginal and Torres Strait Islander people is highly desirable.
Note: A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.
How to Apply:
Please review the Position Description and submit:
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A two-page pitch responding to the Selection Criteria, that includes specific examples as evidence of your relevant Skills, Knowledge and Behavioural Capabilities.
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Your curriculum vitae including the contact details of two referees.
Applications should be submitted .
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
