- Lead statewide services, programs and operational teams
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Drive quality service delivery, compliance and positive housing outcomes
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Full-time permanent role with competitive salary and salary packaging
Community Housing Limited is seeking a State Operations Manager to provide operational oversight of customer services and programs across the state. This is a senior leadership opportunity to guide service delivery across property management, tenancy programs, homelessness services, accommodation support and funded programs or contracts.
This is a permanent, full-time role is based in our WA office (Subiaco). It offers a competitive salary, salary packaging, flexible working options and the opportunity to be part of a supportive team committed to delivering quality services and positive housing outcomes.
What you’ll do
In this role, you’ll lead operational staff and oversee the delivery of customer services and programs across the state. Working closely with the State management team, you’ll ensure services meet contractual, legislative, reporting and organisational requirements while supporting staff capability, customer outcomes and continuous improvement. You’ll also play an important role in new developments and mobilisation, providing operational input to ensure services are ready, functional, accessible and aligned with customer and organisational needs.
You’ll make an impact by:
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Leading operational teams to deliver quality, customer-focused services across the state.
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Managing programs to meet compliance, contractual, reporting and CHL requirements.
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Implementing state operational plans and contributing to planning, resourcing and budget management.
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Providing operational input into new developments, including target cohorts, rent modelling, apartment and interior design, safety, accessibility, functionality and operational readiness.
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Working across internal teams to improve service delivery, support growth and ensure operational requirements are considered in planning and decision-making.
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Supporting staff performance, supervision, development, wellbeing and HR records management.
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Ensuring timely and accurate data collection, performance monitoring and reporting.
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Building and maintaining effective partnerships with government, community and sector stakeholders.
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Acting as an escalation point for complex operational and customer service matters.
What You’ll Bring
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Qualifications in social housing, management or a related discipline.
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Minimum three years’ experience in property and tenancy management, with an understanding of community and public housing sectors and relevant legislation.
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Demonstrated staff management and leadership experience, including supporting successful teams working across multiple locations or remotely.
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Experience managing compliance with government contracts and delivering required outcomes.
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Awareness of and sensitivity to the needs of people experiencing housing crisis, homelessness, disability or complex support needs.
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A strong understanding of Aboriginal and Torres Strait Islander communities, including social and historical context, and a commitment to culturally safe practice.
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Strong communication, stakeholder engagement, problem-solving, planning and reporting skills.
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A current Driver Licence.
Appointments are subject to satisfactory pre-employment checks, including National Police Check, Working with Children Check and NDIS Worker Screening Check where required. All pre-employment checks will be arranged during onboarding.
Why Join Us?
We offer:
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Opportunity to be a part of a purpose driven organisation making a real difference
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Work in a collaborative, supportive team environment
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Flexible work arrangements and opportunities for professional development
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One day off a year as ‘You Day’ to celebrate you
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Great salary + Super + Salary Packaging (increase your take home pay!)
About CHL
Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.
Ready to apply?
If you're ready to lead operational teams, strengthen service delivery and contribute to positive housing outcomes across the state, we’d love to hear from you.
Apply now with your resume and a cover letter by clicking on the link.
For a confidential conversation about the position, please contact the WA State Manager, James Allbeury on [email protected].
As an equal opportunity employer, CHL values diversity and encourages people from all backgrounds, experiences and communities to apply.
CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.
