Head of Sales
Sydney (Mascot), NSW
About the Role
The Head of Sales is responsible for identifying, developing, and converting new corporate travel opportunities, in line with agreed targets and budgets. The role focuses on building relationships with prospective corporate clients, managing the end-to-end sales cycle, and securing new corporate accounts.
Reporting to the General Manager, the Head of Sales provides regular updates on new business performance, pipeline activity, and key sales KPIs, and analyses market and customer trends to inform sales strategy.
This is a pivotal role in delivering Spencer Corporate Travel’s growth objectives and strengthening its position in the corporate travel market.
Key Responsibilities
Identify and develop new business opportunities. In conjunction with the annual sales budget, prepare and execute an annual plan to target and secure new corporate accounts.
Conduct outbound prospecting to targeted corporate accounts, introducing Spencer Corporate Travel’s capabilities and arranging follow-up meetings to progress opportunities.
Maintain accurate and up-to-date records of leads, activities, and opportunity status in the CRM system.
Client meetings completed and current account/opportunity status
Issues, changes, and risks requiring follow-up
New business in progress, pending decision, or under tender
Pipeline value to be kept at five times annual sales target
Partner with the General Manager on RFPs and tender submissions, coordinating inputs and ensuring proposals are completed accurately and on time.
Support the implementation of new accounts by preparing an agreed implementation plan and coordinating a structured handover to the Account Management and Implementation teams.
Develop and execute sales strategies and account plans to achieve agreed revenue targets.
Build and maintain senior stakeholder relationships to strengthen client retention and support account growth. This includes meeting in person with clients on a regular basis, attending tradeshows and networking events, and being the face of the company to the market.
Set and monitor weekly, monthly, and quarterly sales objectives, and track progress against targets.
Prepare clear, accurate, and timely sales reports, including pipeline, forecasting, and KPI reporting.
Engage with prospective clients to understand their travel program requirements, commercial objectives, and service expectations.
Analyse market conditions, competitor activity, and supply and demand to inform pricing and proposal development.
Develop sales forecasts and estimate revenue and margin potential for new and existing opportunities.
Collaborate with Account Managers to review existing business and assist with retention opportunities.
What You Bring
Demonstrated ability to sell on value, including service quality, duty of care, risk management, and program outcomes.
Proven experience managing complex stakeholder groups and translating policy and operational requirements into practical solutions.
Highly motivated and driven self-starter, with effective time management and prioritization skills.
Strong commercial acumen and analytical capability, with confidence working with KPIs, forecasts, and pipeline reporting.
Highly developed relationship management skills, with the ability to establish credibility at senior levels.
Sound understanding of corporate travel operations, systems, and processes (including online booking tools and supporting platforms).
Experience in corporate travel sales and/or travel consultancy within a corporate environment (preferred).
Strong problem-solving skills and the ability to manage issues efficiently and professionally.
Ability to perform effectively in a dynamic, deadline-driven environment.
Demonstrated learning agility and a commitment to staying current with industry developments.
High level of digital proficiency, including Microsoft Office applications and CRM systems.
Why Join Spencer Corporate Travel
Be part of an award-winning corporate travel agency with a long-standing reputation for quality and care.
Join a supportive Sydney-based team that values professionalism, teamwork, and continuous improvement.
Enjoy a hybrid work model offering flexibility and work–life balance.
Access opportunities for growth and professional development in a respected and expanding organization.
About Spencer Corporate Travel
Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a strong reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.
We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client’s needs.
At Spencer Corporate Travel, we’re committed to excellence and consistently go above and beyond for our clients. We’re proud to have received numerous industry awards, including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.
Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.
Total Rewards
At Spencer Corporate Travel, we care about our people. Here’s what we offer:
- Building a diverse and inclusive team, supporting career growth and development.
- Competitive base salaries.
- An employee charitable donation and employee referral program.
- Hotel and travel discounts.
- Regular social events and celebrations.
- 20 vacation days per year, 10 sick/emergency leave days, superannuation (not inclusive of salary), Employee Assistance Program through TELUS Health.
Spencer Corporate Travel is LodgeLink Company
About LodgeLink
LodgeLink, a Black Diamond Group company, is a tech-driven platform transforming workforce travel. We make it easy to find, book, and manage crew accommodations through a streamlined digital solution backed by a growing network of hotel and lodge partners.
We’re on a mission to simplify crew travel while saving time and money for our customers. United by our values—collaboration, agility, dependability, inventiveness, and audacity—we’re building innovative solutions and delivering standout customer experiences.
Learn more: www.lodgelink.com.au
A Black Diamond Group Company
Spencer Corporate Travel & LodgeLink are a part of Black Diamond Group, a publicly traded company with 20 years of experience in modular space and workforce solutions, operating across Canada, the U.S., and Australia.
Learn more: www.blackdiamondgroup.com
We Are an Equal Opportunity Employer
We’re committed to fostering a diverse and inclusive environment. We welcome applications from all qualified individuals, regardless of race, gender, orientation, ability, age, or background. If you need accommodation during the recruitment process, please let us know.
