Experienced Care Coordinator – SIL & SDA
Location: Gosford & Wyong Region - Central Coast
Join a Team Where Leadership, Quality, and Care Come First
If you’re an experienced Care Coordinator in the NDIS space, you already know the difference between just running shifts… and actually changing lives.
At Caring Arms, we’re building something different.
This is your opportunity to step into a role where:
Your experience in SIL homes is valued
Your decisions shape real outcomes for participants
You’re trusted to lead teams, not chase tasks
And your work directly impacts quality, safety, and dignity of care
What makes this role worth your move?
You will take ownership of a portfolio of SIL homes and play a key role in:
Driving high-quality care delivery
Leading and mentoring support teams on the ground
Ensuring compliance, safety, and best practice
Being the person families and stakeholders trust and rely on
If you’ve been waiting for a role where you can actually use your full skillset—this is it.
What you’ll be trusted with:
You will be the key operational link between the Service Manager and frontline support teams, ensuring that what is planned is delivered consistently, safely, and to a high standard across our SIL homes.
On-the-Ground Coordination & Operations
Supporting the Service Manager by coordinating day-to-day operations across SIL homes
Managing rosters, shift coverage, and workforce allocation to ensure continuity of care
Leading house meetings and maintaining clear communication across teams
Acting as the first point of escalation for operational matters within the homes
Participant Intake & Service Delivery
Coordinating participant intake, onboarding, and transitions into SIL
Supporting implementation of individualised support plans on the ground
Facilitating family conferences and maintaining strong stakeholder communication
Ensuring supports are delivered in line with participant goals, dignity, and independence
Quality, Compliance & Safeguarding
Ensuring effective implementation, monitoring, and staff compliance with Mealtime Management Plans (MMPs), including safe swallowing practices and escalation of risks
Overseeing incident reporting, investigation, and follow-up, ensuring actions are completed and lessons are embedded into practice
Conducting regular audits of care documentation, progress notes, and compliance records to identify gaps and drive continuous improvement
Leading the implementation of Restrictive Practices in accordance with NDIS Commission requirements, ensuring all practices are authorised, documented, and proportionate to participant needs
Coordinating behaviour support plan implementation, ensuring staff understand and consistently follow approved strategies
Managing Restrictive Practice reporting, including:
Timely NDIS Commission reporting (Reportable Incidents)
Maintaining accurate internal registers and documentation
Supporting reduction and elimination strategies in line with Positive Behaviour Support frameworks
Supporting the Service Manager to ensure all services align with NDIS Practice Standards, Quality Indicators, and organisational policies
Team Support & Development
Delivering new staff orientation and induction at site level
Supporting staff performance reviews and day-to-day supervision
Assisting in implementing staff training and educational programs
Providing ongoing guidance to ensure consistent, high-quality support delivery
Who This Role Is Best Suited For:
This position is designed for an experienced professional who brings a strong foundation in disability service delivery and operational coordination within the NDIS environment.
The ideal candidate will demonstrate:
Proven experience in independently managing Supported Independent Living (SIL) homes
Sound knowledge of NDIS compliance requirements, including restrictive practices and associated reporting obligations
Strong capability in roster coordination, workforce management, and handling operational escalations
Experience in guiding and supporting teams to deliver consistent, high-quality care outcomes
The ability to effectively manage both people and documentation, maintaining high standards across service delivery and compliance
What you’ll need:
Proven experience as a Care Coordinator / Team Leader / SIL Manager for one year or more
Strong understanding of NDIS frameworks and reporting requirements
Experience with restrictive practice implementation & reporting
Excellent leadership, communication, and organisational skills
Current driver’s licence & NDIS Worker Screening
Working With Children check and Police Check
What you’ll get in return:
A role where you are trusted to lead
A growing organisation where your voice actually influences decisions
Exposure to complex disability and high-quality SDA/SIL environments
A supportive leadership team that backs you on the ground
Opportunity to grow into senior leadership roles as we expand
Competitive Pay Scale depending on experience and qualifications $90000 - $96000 per year
Why Caring Arms?
We’re a Central Coast-based provider specialising in:
Complex disability support
SIL & SDA environments
High-quality, participant-focused care
Mandatory Requirements:
Valid Drivers License
Valid NDIS Worker Screening Check
Valid Working With Children Check
Successful Completion of NDIS Worker Orientation Module
Valid Police Clearance Certificate
Apply Now
If you’re ready to step into a role where your experience is valued, your leadership matters, and your work has real impact—we want to hear from you.
Pay: $90,000.00 – $96,000.00 per year
Work Location: In person
