Do what you love - and make a difference every day.
For over 40 years, Burnie Brae has been at the heart of the Brisbane North and Moreton Bay communities. More than a service provider, we’re a place where people feel welcomed, supported, and truly cared for.
We are now seeking a Service Delivery Coordinator (Intake & Review) to join our Care Services team in a permanent full-time capacity. In this role, you will be the warm and reassuring first point of contact for clients and their families - helping them take their first steps with us and ensuring they feel supported throughout their journey.
What You’ll Be Doing
You’ll play a key role in shaping the client experience from the very beginning. As the first point of contact for many clients and families, you’ll provide clear information, timely follow-ups, and compassionate guidance to ensure people feel confident and supported.
Key responsibilities include:
- Following up on referrals and care plan reviews within required timeframes
- Checking in on client progress, incidents, and safety assessments to support wellbeing and compliance
- Providing accurate advice on care plans, service options, and associated costs so families feel confident in their choices
- Handling calls and call-backs with professionalism, empathy, and understanding
- Responding to emails within a 24–48 hour timeframe
- Supporting smooth, respectful client onboarding experiences
- Working closely with the Intake & Review team to ensure every client feels supported from their very first contact
What You’ll Bring
We’re looking for someone who brings both capability and compassion - highly organised, proactive, and committed to delivering great outcomes for clients.
You will have:
- Minimum Certificate III in Aged Care (or equivalent)
- Certificate IV in Ageing Support or Community Services (highly regarded)
- Statutory Declaration
- Current National Police Check
- Current First Aid and CPR certificates
- Driver’s Licence
- Experience in administration, intake, scheduling, or a fast-paced service environment
- A genuine passion for supporting health and wellbeing
- Experience within community services (preferred)
- Familiarity with the My Aged Care Portal (highly regarded)
Why Join Burnie Brae?
At Burnie Brae, we take care of our people so you can take care of the community. We want you to feel valued, supported, and motivated every day, which is why we offer a range of benefits designed to make work rewarding and enjoyable:
- Salary packaging to boost your take-home pay (up to $15,900 plus $2,650 for meals & entertainment)
- 17.5% annual leave loading
- Flexible and hybrid work options where possible
- Free, confidential counselling and mental health support through our Employee Assistance Program (EAP)
- Discounts on Burnie Brae services, including gym, massage, physio, café, travel, health insurance, and more
- Recognition and reward programs to celebrate your contributions
- Blue Light Card savings on everyday expenses, retail, and dining
- At Burnie Brae, your work makes a difference - and we make sure you feel appreciated while doing it.
Ready to Join Us?
If you’d love to make a positive difference in people’s lives every day, we’d love to hear from you. send us your CV along with a short cover letter.
We are proud to be an Equal Opportunity Employer, committed to building a team that reflects a rich diversity of backgrounds, experiences, and perspectives. Our employees bring unique strengths and share a common passion for making a difference in people’s lives. Diversity goes beyond race and gender - it includes age, disability, veteran status, sexual orientation, religion, and every aspect of identity. We believe that every voice matters, and fostering an inclusive environment is a responsibility we all share.
