ABN: 93 161 640 964
Position Opportunity: Retail Manager
About the Firm
At Guzman y Gomez (GYG) Kings Cross, we are passionate about serving authentic Mexican-inspired food made with real ingredients and delivering an exceptional customer experience. As part of one of Australia's leading quick-service restaurant brands, we are committed to preparing fresh, high-quality meals while maintaining outstanding standards of food safety, customer service, and operational excellence.
Located in the heart of Kings Cross, our restaurant operates in a fast-paced and dynamic environment, serving a diverse customer base from breakfast through to late evening. We pride ourselves on fostering a positive workplace culture where teamwork, leadership, and continuous improvement are encouraged. We are looking for dedicated professionals who share our passion for hospitality and are committed to delivering memorable dining experiences for every guest.
Opportunity
We are looking for a Retail Manager to join our dynamic team at Guzman y Gomez Kings Cross, NSW 2011.
Duties and Responsibilities
As a Retail Manager, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring exceptional customer service, maintaining operational efficiency, and leading a high-performing team. You will be responsible for achieving business objectives while ensuring compliance with company policies, food safety standards, and workplace health and safety requirements.
The main tasks of a Retail Manager include, but are not limited to:
- Planning, organising, directing and coordinating the overall daily operations of the restaurant to ensure efficient service delivery and achievement of business objectives.
- Managing and supervising restaurant staff, including recruitment, onboarding, training, rostering, performance management, and ongoing development.
- Monitoring customer service standards and resolving customer enquiries and complaints promptly to maintain high levels of customer satisfaction.
- Managing inventory levels by ordering stock, monitoring deliveries, minimising waste, and ensuring adequate stock availability.
- Ensuring compliance with food safety regulations, hygiene standards, workplace health and safety requirements, and company operational procedures.
- Monitoring financial performance, including sales, labour costs, food costs, budgets, and profitability, and implementing strategies to improve business performance.
- Preparing operational reports, maintaining accurate business records, and analysing sales trends to support decision-making.
- Coordinating promotional activities, local marketing initiatives, and in-store merchandising to maximise sales opportunities.
- Ensuring the restaurant maintains a clean, safe, and welcoming environment for customers and employees at all times.
- Liaising with suppliers, contractors, and senior management to ensure smooth restaurant operations and continuous improvement.
- Implementing company policies and operational procedures while maintaining consistent brand standards across all aspects of the business.
- Leading by example to foster a positive team culture focused on operational excellence, customer satisfaction, and continuous improvement.
Education and Previous Experience Required
- Tertiary qualification in Business, Retail Management, Hospitality Management, or a related field.
- At least 1 year of full-time work experience as a Retail Manager, Restaurant Manager, Fast Food Manager, or in a closely related management role.
Skills Required
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Strong customer service and conflict resolution skills.
- Ability to manage operations in a fast-paced hospitality environment.
- Sound financial, budgeting, and cost-control skills.
- Experience with staff rostering, workforce planning, and performance management.
- Strong organisational and time management skills.
- Ability to analyse sales performance and implement business improvement strategies.
- Knowledge of food safety, workplace health and safety, and compliance requirements.
- Excellent problem-solving skills with strong attention to detail.
- Ability to work under pressure while maintaining high operational standards.
Working Arrangements
- Work Type: Full-time & Permanent
- Working Hours: 38 hours per week, 8-hour shifts
- Shifts: Mondays to Fridays, 9:00 am to 5:00 pm
- Salary: $80,000 per year plus superannuation
If this opportunity interests you, please submit your resume within the platform.
Pay: $80,000.00 per year
Work Location: In person
