Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
As the Assistant Village Manager at our Westhaven retirement village, you will build relationships with residents, addressing their needs to enhance satisfaction and engagement with village services. You will coordinate resident activities, assist with village operations, and manage complaints. You will provide concierge services, handle administrative tasks, support resident transitions, and ensure compliance with standards while maintaining village facilities for safety and well-being.
Responsibilities include:
- Builds strong relationships with residents, provides exceptional service to enhance resident satisfaction and experience by promptly addressing their needs, and ensures a high level of engagement with village services and amenities.
- Coordinates resident activities, initiatives, and events to promote an active and connected community lifestyle by preparing the village newsletter, activities calendar, and other relevant communications in consultation with the Village Manager.
- Assists the Village Manager in managing village operations and ensures compliance with the Retirement Villages Act, Code of Conduct, and Accreditation Standards.
- Ensures timely and appropriate resolution of resident complaints, concerns, and suggestions by working closely with the Village Manager.
To be successful in this role, our preferred candidate will have:
- Genuine passion for interacting with people
- Experience in a front-line customer facing role within the retirement living, business, hospitality, finance, property management, health or related sectors.
- Proficient in Administrative Support, Customer Relationship Management (CRM), Facility Management, and Concierge Services skills.
- Excellent Communication, Planning and Prioritisation and Cross-Functional Team Working skills.
Why Work For Bolton Clarke:
Excellent work/life balance with shifts that suit your personal needs
A caring team environment with strong clinical and allied health support
Career progression and development opportunities
Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
Private health insurance and gym discounts
An Employee Assistance Program for staff and family
Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.
Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
If you have any further queries, please contact Owen Bealing (
[email protected])
