Senior Coordinator, Customer Service
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Clerk 9/10 Remuneration: $129,464 - $142,665, plus superannuation and leave loading
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Opportunity Type: Full-time/ Ongoing
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Location: Gosford, Parramatta, or Sydney CBD. In-office presence 2-3 days per week
About us
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry, contract cleaning industry, and community services industry. Be part of this growing team, working within the Service Delivery and Operations team to deliver great outcomes for our customers and stakeholders.
To learn more about LSC, visit our website at www.longservice.nsw.gov.au
About the role
The Senior Coordinator, Customer Service manages the end-to-end delivery of customer service functions, leading multiple teams of customer service professionals, providing operational and scheme-based subject matter expertise, and collaborating with internal and external stakeholders to continuously improve our service to customers.
Your responsibilities will include:
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Allocate work, supervise, develop and coach customer service staff to establish and maintain a culture of teamwork, achievement, accountability, which are outcome focused within agreed timeframes and resources.
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Perform a range of management and administrative tasks including monitoring and managing work priorities and streamlining processes/systems to implement best practices
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Undertake research and analysis to evaluate Unit performance and contribute to development of business strategies and targets
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Provide quality, timely and accurate technical advice and recommendations on operational policy development and the impact of changes to legislation, regulation and policy on Long Service Corporation and its stakeholder
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Develop and manage the performance of staff by providing performance feedback and identifying and implementing strategies to meet development needs
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Review and analyse work volumes, develop and implement systems, procedures and projects, report new or emerging issues and recommend changes to achieve business outcomes.
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Develop and maintain specialised knowledge, techniques and skills to deliver a high-quality client/customer service.
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Contribute to the identification of key operational risks and provide recommendations for mitigation strategies to the Executive Leadership Team.
To be successful in this role, you will:
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Have proven experience in leading a team of customer service professional
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Be a problem solver, able to show initiative, with excellent communication, negotiation, and stakeholder management skills
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Be proficient with technology (experience with LSC systems highly desired
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Have the ability to manage and prioritise a busy workload whilst ensuring the demands of a range of stakeholders both internal and external are met.
Closing date: Thursday, 4th June 2026 (9.59am)
What we need from you:
Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
